Head of People Services

Key Responsibilities

• Lead the Global People Services teams, ensure the right capability, processes, systems and governance are in place to deliver high quality services
• Ensure information flows and resources pools are optimized and globally consistent to increase automation and efficiencies.
• Build strong relationships across the Global People Leadership Team to ensure People Services are delivered in line with Global and Regional strategic plans and continuous improvement and innovation in service delivery aligns to the broader strategic plan.
• Drive continuous improvement within existing capability areas and work across the Global People Function to transition new capabilities into the GSSC in line with the functional strategy
• Work across the GSSC Leadership Team to bring best in class thinking from the rest of the GSSC and apply it to People Services
• Connect the GSSC Leadership Team with the strategic priorities of the Global People Function and the impact to People Services
• Partnering with Divisional HR teams to ensure in-scope people services are delivered to agreed SLAs and standards
• Leverage best practices and drive process synergies and standardization across and between regional locations being supported.
• Lead, motivate, and develop team members

Qualification & Requirements

Work Experience:

• 10+ years relevant experience

Preferred Work Experience includes:

• Extensive operational experience through build, stabilise and grow phases within a captive delivery centre servicing diverse county base, including a strong mix of leadership, change management, analytic, and outsourcing technical experience
• Significant experience in managing large teams and complex/diverse accounts
• Significant experience in partnering with, and influencing, Divisional ‘internal customers’
• Ability to influence upwards and drive continuous improvement and innovation whilst balancing demands of BAU

Necessary Qualifications include:

• Strong stakeholder management and influencing skills
• Excellent presentation, verbal, and written communication skills
• Strong people leadership
• High level problem solving skills
• Excellent digital understanding and mindset
• Adept at developing and implementing performance metrics
• Demonstrated excellence in driving service performance, measurement, governance and end-to-end customer outcomes
• Demonstrated skill in transition management (offshoring and outsourcing)
• Ability to contribute to the long term talent pipeline of the hub
• With the following mindset: curious, customer-centric, continuous improvement, partnership-led, change-agile, End-to-End thinker and innovator

Preferred Qualifications include:

• Substantial operational management knowledge, ideally gained in HR or internal shared services environment
• Knowledge of HR practices
• Comprehensive knowledge of performance metrics utilization

Preferred Education:

• Bachelor’s Degree or equivalent combination of education and work experience

Preferred Education Specifics:

• Master’s Degree a plus

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…