Head of People Operations US & C

Key Responsibilities

• Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees.
• Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations.
• Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations.
• Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery.
• Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset.
• Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries.
• Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality.
• Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs.
• Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction.
• Collaborate effectively with global People Operations leaders to ensure consistency and alignment in service delivery across regions.
• Attract, develop, and retain a high-performing team, fostering a culture of excellence, accountability, and continuous learning.
• Provide regular coaching, feedback, and development opportunities to team members, investing in their growth and career progression.

Qualification & Requirements

Basic Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive leadership experience, with a significant focus on shared services, HR operations or equivalent.
• Proven success in managing Tier 1 and/or 2 People Services functions, ideally within a global, matrixed environment.

Preferred Qualifications

• Demonstrated expertise in HRIS systems, with a strong preference for Oracle HCM experience.
• Ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple regional teams.
• Proven leadership experience, including building, developing, and inspiring high-performing teams in a regional context.
• Strong focus on employee development and a track record of fostering a culture of accountability and innovation.
• Comprehensive understanding of HR Shared Services models and best practices, with specific knowledge of HR regulations and practices.

Benefits

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Health, life, and disability

Doing work that moves the real world takes care, focus, and energy. That’s why supporting your health and wellbeing—and that of your family—is a priority at Ube

In many countries, including the U.S., Uber provides a comprehensive medical insurance plan for you and your eligible dependents. Where it is not applicable, we offer an allowance to support your medical insurance costs. In the U.S. and other countries, Uber also provides life and disability insurance for all eligible employees. Talk to your recruiter to learn about country-specific coverage.

Wellbeing and Lifestyle 

Our benefits are built to support the realities of everyday life—giving you time back, easing costs, and helping you access support when you need it.

• Uber Credits
  • Receive credits for Rides and Eats plus a discount. Credits are refreshed monthly and expire at the end of the month if not used.
• Wellbeing Reimbursement
  • Receive a wellbeing stipend to use on your physical and mental wellbeing, from gym memberships to fitness wearables.
• Travel Medical Benefits
  • About to book your next trip? We have your travel medical needs covered—personal trips too. Employees and eligible dependents travelling together are covered under our travel medical coverage.
• Mental Wellness
  • Life happens, so we offer benefits to support you and your family members’ mental wellbeing too. Our Employee Assistance Program provides confidential counseling for a wide variety of topics and access to a wellbeing app that offers tools to support mental wellness.

Out of Office

Doing work that has real-world impact requires time to step away and reset. That’s why Uber offers a range of time off and leave options that vary by location, including paid time off, sick leave, marriage leave, bereavement leave, voting time off, and local holidays—so people can take care of life beyond work.

And after eight years at Uber, employees can take a fully paid four-week sabbatical. It’s time built in for reflection, exploration, or focus—because careers that move the world are built for the long run.

Parental and Family Care

With paid leave for parents, flexible work options, and more we make sure you’re able to take care of yourself and your family.

• Parental Leave
  • Whether you’re welcoming a child by birth, surrogacy, adoption or foster care, we got you. New parents (birthing and non-birthing) can take a minimum of 18 weeks fully paid parental leave, in one or two blocks over a rolling 12 month period. Uber’s company policy of 18 weeks of paid leave for all parents runs concurrently with statutory leave. To understand the policy in your region, contact your recruiter.
• Cleo for Parents
  • Cleo offers a comprehensive support program for birth preparation, newborn sleep, breastfeeding, return to work, and more.
• Family Planning
  • We offer financial support which covers a wide range of treatments and services such as infertility consultation, drugs and vaccination, in vitro fertilization (IVF), egg freezing, donor sperm or eggs, intrauterine insemination (IUI), among others. For employees considering adoption or surrogacy, fees and various expenses are also covered up to the benefit limit.
• Uber Credits for Parents