Head of People Operations – Global

Key Responsibilities

Global Operations Leadership

• Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation
• Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability
• Ensure a high-quality, reliable employee experience across all markets

Shared Services Transformation

• Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure
• Define and embed clear SLAs, KPIs, and governance frameworks
• Partner with HR, Payroll, IT, and Talent teams to ensure seamless, efficient processes end-to-end

Process, Automation & AI Enablement

• Simplify and standardise processes across the employee lifecycle
• Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery
• Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making
• Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools)
• Drive adoption of self-service and digital solutions to enhance employee and manager experience

Operational Excellence

• Introduce disciplined process management (e.g. Lean, Six Sigma or similar)
• Build a culture of continuous improvement, data integrity, and service excellence
• Ensure new locations and acquisitions are integrated with consistency and rigour

People, Change & Capability Building

• Build and lead a high-performing global team with a strong service mindset
• Lead teams through significant transformation, embedding new ways of working and accountability
• Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work
• Champion a culture of experimentation, continuous learning, and improvement

Performance & Insights

• Define and track KPIs across service delivery, efficiency, and customer satisfaction
• Provide clear, data-driven insights to HR and business leadership
• Use data to drive continuous improvement and operational decision-making

Risk & Compliance

• Ensure global compliance with labour laws, GDPR, and internal audit requirements
• Implement and maintain robust controls, including SOX-aligned processes
• Proactively identify and mitigate operational risks

What success looks like

• A global Shared Services model successfully implemented and adopted
• Measurable reduction in cost to serve through automation and consolidation
• Significant improvement in service delivery (speed, accuracy, employee satisfaction)
• Increased automation of core HR processes, reducing manual intervention and cycle times
• High adoption of digital HR tools and self-service capabilities
• HR Operations teams actively using AI tools and data insights to improve performance and decision-making
• Consistent, scalable, and compliant processes across all regions
• Continuous improvement of Oracle HCM and related platforms to enhance user experience

Qualification & Requirements

What you’ll bring

• 10+ years of progressive HR Operations leadership, including global scope
• Proven track record delivering HR transformation and Shared Services / GBS models
• Experience leading automation, digital transformation, and process improvement at scale
• Strong experience with HRIS platforms (e.g. Oracle, Workday, SAP SuccessFactors) and workflow/case management tools

Capabilities

• Strong operator with the ability to move from strategy to execution
• Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics)
• Experience embedding digital and AI capability within operational teams, not just implementing tools centrally
• Data-driven, with a focus on measurable outcomes and service improvement
• Commercial mindset, balancing efficiency, cost, and employee experience
• Strong stakeholder and change leadership across complex, global organisations

This role is suited to a leader who has built and transformed operations in complex environments, and who can combine strategic thinking with hands-on delivery to create a modern, efficient, and digitally enabled people operations function.

Benefits

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.