Head of OTC

Key Responsibilities

• Oversee collections and accounts receivable to ensure timely cash collection and resolve debtor queries within SLAs.
• Maintain and report on receivables metrics, including bad debt, and recommend accruals/write-offs. Lead meetings with Operations on invoice aging and collection concerns. Ensure accurate cash posting and reconciliation.
• Ensure timely and accurate billing, collections, cash application, credit assessment, and customer profile maintenance.
• Support the accounting function with cash forecasting and reporting. Achieve or exceed cash receivables goals and provide seamless support to finance and operations teams.
• Handle all audit requests from internal and external auditors, including process maps, reporting, and sample documentation.
• Provide weekly, monthly, and quarterly reports on key metrics for senior management, including month-over-month (MOM) and year-over-year (YOY) trend/variance analysis.
• Ensure controls are in place to safeguard company assets, accurately reflect customer accounts, manage customer credit levels and risk, handle consumer inquiries appropriately and cost-effectively, and maintain high internal and external customer service and satisfaction.

Qualification & Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Extensive experience managing large teams.
• Proficient in Microsoft Office Suite; experience with ERP systems is a plus.
• Strong interpersonal, communication, and negotiation skills, with the ability to establish credibility based on expertise within the organization.
• Effective at presenting information to various organisational levels.
• Attention to detail with excellent problem-solving and analytical skills.

Benefits

No Information Available