Head of Operations

Key Responsibilities

Strategic Planning & Execution

• Collaborates with senior leadership to develop and implement operational strategies that support the company’s overall vision and growth objectives.
• Translates strategic plans into actionable goals and ensures departments meet KPIs and performance targets.
• Manages compliance with Leonardo Directives, Financial Policies, Statutory requirements, Internal & External Audit as well as any local laws & regulations.

Process Optimization

• Identifies inefficiencies in business processes, workflows, and resource allocation across engineering, product, IT, and other teams.
• Implements tools, automation, and best practices to streamline operations and increase productivity.
• Ownership of Canadian Controlled Goods Programme, Contract Security Programme, Security Orders and Operating Procedures

Cross-Functional Coordination

• Acts as a bridge between different departments (e.g., engineering, product, sales, customer support, HR, finance).
• Ensures alignment and communication between teams, especially for project delivery and services.
• Management of the physical plant environment, building services & related relationships (landlord, sub-contractors, suppliers, etc.)
• Enables the DevOps / ProdOps environments are streamlined, efficient and suitable for the LCE product lines.

Performance Monitoring

• Tracks operational metrics (e.g., software deployment frequency, labour utilization, IT support response times).
• Implements reporting systems and dashboards to monitor team and project performance in real-time.

Risk Management & Compliance

• Identifies operational risks and works on mitigation strategies.
• Ensures the organization adheres to relevant legal, security, health and safety and regulatory requirements, particularly regarding data protection and software compliance.
• Oversees budgeting, capacity planning, vendor management, and staffing to ensure that resources are allocated effectively.
• Collaborates with HR and department heads on workforce planning and talent acquisition for operational needs

Customer & Delivery Focus

• Ensures the smooth delivery of software products or services to customers.
• Works closely with product and support teams to maintain high customer satisfaction and service quality.
• Oversight of purchasing, procurement and supply chain processes.
• Oversight of Company IT systems and IT Security Management department.
• Oversight of administrative support, Quality Assurance and office management services.

Corporate Reporting and Directives

• Management of LCE’s relationship with external Legal Counsel, Canadian Corporate and Tax Law, Ontario and Canada Employment Law, Global Mobility, and Immigration Law.
• Responsible for drafting, communicating and articulating Company directives internally to all employees, driving engagement and alignment with business values, objectives, and goals.
• Chairs the operations council providing effective and efficient coordination of business governance activities.

The Head of Operations will have direct reports and be accountable for those functions:

• Accountability for all LCE I.T. and security systems, with direct oversight of planning, budgeting, development, deployment, upgrades and day-to-day I.T. service delivery to employees by the I.T. and Security Manager (Direct Report) and I.T. staff.
• Accountability for, and ownership of LCE’s Quality Assurance programme. This will include internal audits by the QA Manager (direct report) and external certification audits (Bsi ISO 9001:2015) to ensure QA Management’s independence from project and engineering functions.

Qualification & Requirements

• Must be either a Canadian citizen or permanent resident of Canada;
• Must have lived in Canada continuously for the past 10 years;
• Must not have a criminal record.

Benefits

• Group benefits are 100% Company-Paid from first day on the job (including dependents)
• Group RRSP (matched RRSP contribution) programme
• Group Health, Dental, Vision, Employee Assistance Plan (LifeWorks), Out-of-Province travel, E-A-P
• Industry-leading Vacation entitlements
• Generous Paid Personal Leave & additional Company Holidays
• Dynamic Flex-time policy
• Remote & Office work flexibility
• Annual Incentive bonus programme
• Exceptional Employee Referral programme
• Professional Development and Credentialing support – internal (Coursera) and external opportunities
• Exceptional professional environment: you’ll join a team of some of the best talent in the business