Head of Offshore Technology Enablement

Key Responsibilities

Analysis and Recommendation of Operational Location

• Conducting an in-depth comparative analysis of the European markets (with a special focus on CEE and the Balkans) and the MENA region.
• Assessing the availability of IT talent, legal conditions, operational costs, business environment, and political-regulatory stability.
• Preparing reports and presentations with location recommendations for the Efigence Board, Supervisory Board, and key stakeholders on the RB side.

Design and Launch of Offshore IT Center

• Developing a comprehensive operational model, organizational structure, and governance framework.
• Overseeing the selection of the location, suppliers, and local partners, ensuring legal and formal compliance with the launch process.
• Creating process frameworks for services: software development, IT infrastructure management, data analysis, cybersecurity.

Operational Management of the Center

• Recruiting and developing technology teams.
• Implementing performance management models (KPIs, SLAs, cost per service unit).
• Ongoing collaboration with support teams (HR, Finance, Administration) to ensure the efficient and effective functioning of the service center.
• Ensuring compliance with local and international standards in the areas of security, data privacy, and industry regulations.

Strategic Advisory for the Board

• Developing long-term growth and expansion strategies for the service center.
• Monitoring trends in the IT/outsourcing industry and translating them into specific operational initiatives.
• Building relationships with key stakeholders—both internal and external—including regulators and international partners.

Qualification & Requirements

• Experience: At least 8-12 years in IT services, operational centers, banking, or strategic consulting.
• Documented success in creating, developing, and managing technology centers (shared services / nearshore / offshore) – preferred experience in organizations employing over 200 people as a necessary condition for the role.
• Highly developed interpersonal, advisory, and strategic skills: ability to work with company boards, experience in advising on operational transformation, cost optimization, and sourcing structures.
• Analytical skills: proficiency in market analysis, risk assessment, operational and cost modeling.
• Knowledge of the business realities of Central and Eastern European markets and the MENA region.
• Education: higher education – management, IT, economics, MBA; postgraduate studies in capital markets or digital transformation are a plus.
• Languages: fluent in English; knowledge of Arabic is an advantage.Documented success in creating, developing, and managing technology centers (shared services / nearshore / offshore) – preferred experience in organizations employing over 200 people as a necessary condition for the role.

Benefits

• The opportunity to lead a strategic project of international significance.
• Work in an environment that combines modern technologies, finance, and change management.
• A high level of autonomy and a real impact on shaping the IT operating model of one of the largest banks in Saudi Arabia.
• Partnership with industry leaders and exposure to global markets.
• A development path toward executive management.
• Clear and transparent employment terms on B2B contract.
• Flexible hours, cultural respect for your time.
• Private healthcare, Multisport card, English classes, training budget.
• Supportive Culture – Wednesday Wisdom sessions, open feedback, team collaboration.