Head of IT Services
Unspecified
Europe, Germany, Thuringia, Jena
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
IT
Reports to
Level
N-2
Travel Max:
15%
Posting Date
11-22-2024
Description
Our customer, a leading company in the field of sustainable energy solutions with several locations in Europe , is now looking for a manager in its shared service center in Jena . A remote component is possible after training.
Key Responsibilities
- As Head of IT Services (m/f/d) you will lead 2 teams (IT helpdesk and onsite support) with a total of around 20 employees and 2 team leads
- You optimize IT service processes according to ITIL standards and implement measures to increase service quality and customer satisfaction
- You are responsible for efficient and customer-oriented operation of both departments
- You also monitor compliance with service level agreements (SLAs) and ensure that IT requests are processed quickly
- You will work closely with central IT units, customers and partners to develop innovative solutions
- Overall, you are actively involved in the further development of our client company’s IT strategy and occasionally take on project or process responsibility
Qualification & Requirements
- You have a degree in IT or a comparable qualification with relevant professional experience
- Ideally, you have around 5 years of experience in the disciplinary management of teams with more than 5 people
- Sound specialist knowledge in the planning, development and operation of IT services as well as in the use of service management systems are a matter of course for you
- You also have experience in implementing ITIL processes and optimizing structures and processes
- You are willing to work on-site and occasionally travel to other locations and subsidiaries
- You are characterized by a strong customer focus, analytical thinking and an independent way of working
- Fluent German and good written and spoken English skills complete your profile
Benefits
- Flexible working hours, modern equipment and a remote component
- company health insurance
- Various opportunities for personal and professional development as well as diverse career opportunities within the company
- Extensive health offerings and bike leasing
- Open and appreciative communication culture in which you can contribute across all hierarchical levels
- Many discount opportunities within the Corporate Benefits platform
- 30 days of vacation per year
Company Profile
Unspecified
Industry
Energy
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
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