Head of Invoice to Cash

Key Responsibilities

Leadership:

• Encourage, elevate, coach, and inspire a diverse team of individuals across multiple sub teams and geographies.

Strategic Alignment:

• Work closely with regional leadership, GBS verticals, Accounting, Sales, Sales Finance, Operations, and other Corporate Functions, to align customer operations strategies with overall business objectives and growth initiatives for the North American region.

Needs Identification:

• Proactively identify critical needs of customers, stakeholders, and channel partners, collaborating with cross-functional teams to ensure GBS operational capabilities meet or exceed those requirements.

Operational Excellence:

• Develop and implement strategies to enhance operational efficiency in key areas such as credit, deductions, collections, cash application, and risk management workstreams, and Cost to Serve.

Continuous Improvement:

• Drive continuous improvement initiatives across the retained and BPO scope of activities that deliver productivity and tangible business value impact for KHC and simplify the way to business with KHC.

Collaboration:

• Collaborate with WHQ, Corporate Functions and Zone leadership to understand and review policy changes.

Qualification & Requirements

• I have 10+ years of progressive leadership roles within finance in Food and Beverage and/or related CPG industry exposure. Detailed understanding of invoice to cash processes. Experience with SAP S4 HANA implementation.
• I have a demonstrated ability to lead and inspire cross-functional teams. Proven track record of driving operational excellence and achieving results while managing offshore BPO providers.
• I have strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly. Experience in presenting to executive leadership is essential.
• I have strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements.
• I have a demonstrated ability to develop and implement strategic initiatives that tangible business value, drive operational efficiency, and customer satisfaction.
• I have strong leadership and team management skills, with the ability to motivate and develop a high-performing team both onshore and offshore.

Benefits

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability