Head of HR Shared Service, MEA

Key Responsibilities

Strategic Leadership

• Develop and execute the strategic vision for the HR Shared Services function aligned with the overall HR and organizational goals.
• Drive continuous improvement initiatives to enhance service delivery, streamline processes, and optimize operational efficiency.
• Collaborate with senior leaders to understand business needs and ensure HR Shared Services align with organizational objectives.

HR Service Delivery

• Oversee end-to-end HR service delivery, including but not limited to employee on boarding, benefits administration, HR data management, payroll processing, employee inquiries, global mobility, HR policy interpretation, recruiting and training.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality, timeliness, and compliance.
• Implement best practices to enhance the employee experience and ensure consistent delivery of HR services across the organization.

Local Policy and HR Practice Harmonization

• Act as an advisor to employees and management, where you are responsible in providing guidance on HR policies, employee relations, and conflict resolution.
• Collaborate with global CoE to harmonize compensation and benefits design, local policies and labor practices

Process Optimization and Technology

• Identify opportunities for process improvement and automation within the HR Shared Services function.
• Evaluate and implement HR systems and technologies to enhance operational efficiency, data accuracy, and self-service capabilities.
• Collaborate with IT and other stakeholders to ensure effective integration and maintenance of HR systems.

Compliance and Risk Management

• Ensure compliance with relevant employment laws, regulations, and data privacy requirements.
• Develop and implement controls and procedures to mitigate operational and compliance risks within HR Shared Services.
• Stay abreast of industry trends and evolving best practices in HR Shared Services, recommending proactive measures to address emerging challenges.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred.
• Proven experience in a leadership role within HR Shared Services, preferably in a large multinational organization.
• In-depth understanding of MEA employment laws, regulations, and data privacy requirements.
• Strong knowledge of HR processes, including employee lifecycle management, benefits administration, payroll, and HRIS.
• Demonstrated experience in process improvement, automation, and implementation of HR systems.
• Prior experience in HR management or CoE C&B experience will be a plus
• Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Proactive mindset, with the ability to drive change, manage ambiguity, and adapt to a dynamic business environment.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…