Head of HR Shared Service Delivery

Key Responsibilities

• Lead and manage the HR service delivery team, ensuring high-quality operational support across payroll, benefits administration, MI, L&D, onboarding, and employee lifecycle processes.
• Develop and implement HR service strategies to enhance employee experience and optimize operational performance, including the adoption of digital HR solutions.
• Oversee the maintenance and development of HR systems and technologies, ensuring data integrity, compliance, and efficiency.
• Establish and monitor HR service performance metrics, driving continuous improvement initiatives and ensuring compliance with employment laws and company policies.
• Foster a culture of customer service excellence and operational efficiency, maintaining high service standards and managing relationships with external service providers.
• Lead initiatives to maintain and exceed the Great Place to Work accreditation, ensuring a positive and engaging employee experience through specialized training programs and continuous development.

Qualification & Requirements

• Proven ability to design and implement HR strategies and initiatives efficiently.
• Extensive knowledge of HR best practices, regulations, and trends.
• Preferably CIPD certified, with substantial experience in HR operations or service delivery, including proven leadership experience.
• Strong expertise in HR systems, processes, and technology platforms, with a focus on driving process improvements and operational efficiency.
• Excellent leadership, communication, and stakeholder management skills, with a data-driven mindset and problem-solving abilities.
• Experience in managing HR shared services, Travel and Global Mobility programs, and fostering a positive workplace culture while maintaining employer accreditation programs.

Benefits

Depending on experience, 5% discretionary bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.