Head of HR Services (Dentons Business Services EMEA)

Key Responsibilities

The key responsibilities of this role include, but are not limited to:

• Lead and implement HR operational strategy aligned with business objectives
• Oversee the HR Services function, ensuring efficient and high-quality service delivery across all regions
• Drive consistency and continuous improvement initiatives of HR processes, policies and systems to enhance efficiency, accuracy and user experience
• Optimise HR processes and systems, leveraging automation and digital tools, in collaboration with the HRIS team
• Establish and monitor KPIs, SLAs, and operational dashboards to measure service performance
• Ensure compliance with employment law and regulatory requirements across all jurisdictions
• Oversee GDPR compliance and ensure robust practices are in place for data management and protection
• Manage HR operations budget and resource planning
• Build strong relationships with stakeholders and act as a senior advisor on HR operations
• Communicate effectively with colleagues at all levels regarding HR services and process enhancements
• Promote cross-functional collaboration to ensure joined up, user focussed HR delivery
• Lead, coach, and develop the HR Services team to foster a culture of service excellence and innovation

Qualification & Requirements

• 8+ years’ experience in HR operations or shared services, with at least 3 years in a senior leadership role, preferably in a matrixed or professional services environment
• Proven track record in process improvement, workflow redesign, and automation projects
• Strong knowledge of HR systems, operational processes and continuous improvement methodologies
• Excellent communication and stakeholder management skills
• Working knowledge of UK employment law and GDPR; additional jurisdictional knowledge is beneficial
• Data-driven approach to decision-making and performance monitoring
• Demonstrated ability to lead high-performing teams and deliver change
• A proactive, inclusive leadership style with a focus on quality, service, and outcomes

Benefits

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Veterinary care for your pet provided by PetHelp
• Option to join a private insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities
• Hybrid work model with a modern office in Warsaw city center