Head of HR Operations

Key Responsibilities

Leadership & Team Development

• Lead and inspire the HR Operations team to deliver high-quality, efficient, and customer-focused service.
• Set clear performance standards and foster a culture of excellence, accountability, and continuous improvement.
• Support and guide the team through business growth, acquisitions, and integrations.

Operational Excellence

• Manage and enhance HR systems and data governance to ensure accuracy and compliance.
• Oversee employee data management, benefits administration, visa renewals, and offboarding processes.
• Deliver insights through HR metrics and analytics to identify trends, risks, and opportunities.
• Ensure adherence to SLAs and continuously refine processes to exceed expectations.

Continuous Improvement & Innovation

• Lead the evolution of HR operations through automation, process optimisation, and self-service solutions.
• Implement new HR systems and policies, ensuring seamless adoption and effective change management.
• Enhance employee experience through digital innovation, including intranet and self-service platforms.
• Oversee regional HR benefits and drive the implementation of a new payroll process and platform.

Qualification & Requirements

Skills and Experience

• 0+ years’ progressive HR experience across multiple Middle East markets.
• Proven success in HR shared services leadership.
• Experience managing large-scale HR operations and systems.
• Strong analytical, problem-solving, and communication skills.
• Expertise in HR policies, governance, and compliance.
• Demonstrated ability to lead teams through growth and transformation.
• M&A or integration experience is an advantage.

Qualifications

• Master’s in Human Resources Management (preferred).
• CIPD Accreditation (advantageous).

Benefits

No information available.