Head of Hospitality and Retail

Key Responsibilities

With direct responsibility for a substantial budget (up to £4.6 million) and leading a team of professionals, you will develop and deliver a visionary strategy that aligns with the needs of our partners. Your leadership will foster vibrant, inclusive, and sustainable campus environments while maintaining financial viability and operational excellence.

Qualification & Requirements

We’re looking for an experienced leader who thrives at both strategic and operational levels. Ideally, you’ll bring experience from higher education or the public sector, with a proven track record of delivering exceptional service in hospitality, retail, or similar industries. You’ll already be operating at a senior level and possess the ability to lead teams through innovation and change.

• Proven ability to design and implement transformational service change, ensuring innovative and sustainable improvements.
• Significant experience managing retail outlets, food venues, and catering operations.
• A strong strategic vision complemented by a results-driven mindset.
• The ability to collaborate effectively with senior stakeholders and influence at all levels.
• Expertise in business improvement with the ability to lead and implement strategic change initiatives.
• Proficiency in financial planning and managing substantial budgets.
• A commitment to fostering sustainability, inclusivity, and service excellence.

Benefits

• Employer Pension Contribution up to 10%.
• 28 days + 8 days bank holiday.
• Life Assurance
• Subsidised Sports Centre Membership (Gym & Fitness Classes)
• Enhanced Maternity/Paternity Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Vivup Lifestyle Discounts