Head of Global Capability Center

Key Responsibilities

Strategic Leadership

• Define and implement the strategic roadmap for the GCC in alignment with the bank’s global objectives.
• Identify opportunities for value creation through process optimization, automation, and innovation.
• Build strong partnerships with key stakeholders across geographies to align priorities and deliver business outcomes.

Operational Management

• Oversee day-to-day operations, ensuring delivery excellence across multiple business functions, including technology, operations, risk management, compliance, and analytics.
• Ensure effective resource allocation, robust governance, and adherence to global and local regulations.
• Drive a culture of continuous improvement by leveraging data, metrics, and feedback.

Talent Development

• Attract, develop, and retain top talent to build a world-class team.
• Foster a high-performance culture emphasizing innovation, accountability, and professional growth.
• Promote diversity, equity, and inclusion within the GCC.

Stakeholder Collaboration

• Serve as a strategic advisor to global and regional leadership, providing insights into the GCC’s performance and opportunities.
• Facilitate seamless collaboration between the GCC and onshore teams to optimize workflows and decision-making.

Risk and Compliance

• Ensure the GCC operates within the regulatory frameworks of India and adheres to the bank’s global risk and compliance standards.
• Develop robust risk management frameworks to mitigate operational and reputational risks.

Financial and Performance Management

• Drive cost efficiency and productivity improvements while maintaining high-quality service delivery.
• Prepare and manage budgets, ensuring financial discipline and ROI on the GCC investment.

Qualification & Requirements

Qualifications

• 15+ years of experience in global operations, shared services, or capability center leadership roles, preferably within the banking or financial services sector.
• Proven experience in building, scaling, and managing large teams in a global or regional capacity.

What you bring

• Strong strategic thinking, problem-solving, and decision-making abilities.
• Expertise in process optimization, digital transformation, and emerging technologies (e.g., AI, RPA, data analytics).
• Exceptional stakeholder management, communication, and influencing skill
• Deep understanding of  the regulatory environment in both India and the USA.
• Demonstrated ability to navigate cross-cultural environments and lead diverse teams.

Education

• Advanced degree in Business Administration, Finance, or a related field preferred.

This role is designed for a transformational leader eager to drive impact, innovation, and excellence in a dynamic global organization

Benefits

• Opportunity to shape and lead a strategic global initiative.
• Competitive compensation and benefits.
• Collaborative and inclusive work environment focused on innovation and impact.