Head of GBS (m|f|d) Best Cost Country Hub Europe

Key Responsibilities

• Lead the setup and management of the Global Business Service Center in an eastern european country.
• Define RACI and SLA in alignment with the respective Process Owners, plus monitor and report continuous improvement, using KPIs.
• Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture through team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center. Oversee typical GBS functions, such as accounting, controlling, procurement, HR, marketing, sales etc.
• Ensure proper risk and compliance management for all Service Center hub processes and activities. Comply with company policies and regulatory requirements.
• Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and the Global Process Owners.
• Report regularly to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
• Represent the center in GBS leadership forums and initiatives.

Qualification & Requirements

• 10 years+ proven experience in setting up and managing a Shared Service Center.
• Proven track-record of improving efficiency within transactional support functions .
• Experience with digitization and automation of financial processes is a must.
• Fluency in English, other major European languages (Spanish, French) are a plus.
• Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
• Experience working with large corporates is a plus.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.

Benefits

We offer you an international working environment with an open and inclusive company culture. In addition, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.