Head of GBS Engagement & Service Management

Key Responsibilities

You will be responsible for Strategic Engagement and Value Creation:

• Understand strategic imperatives and develop comprehensive Engagement and Value Creation Plans for functional business partners.
• Ensure GBS delivers on stakeholder OKRs and be accountable for achieving value creation objectives and stakeholder satisfaction metrics.

You Will Drive Service Design Excellence

• Ensure compliance with the overall Dexcom GBS Service Design & Management Strategy.
• Deliver high-quality service design that achieves outcomes beyond labor arbitrage, including voice of transition and stable ongoing performance.

You Will Be Accountable For Service Management Compliance

• Establish robust frameworks, measurement systems, and ongoing monitoring of service performance.
• Provide recommendations for corrective measures and collaborate with Site & Operations leaders as needed to ensure service excellence.

You Will Be An Inspirational Leader

• Build and lead a high-performing team of GBS Engagement and Service Management Leads in global locations.
• Foster a culture of continuous improvement, innovation, and excellence.

Qualification & Requirements

• You have expertise in Global Business Services (GBS), with a strong track record in engagement strategy, service design & management, and business partnering – gained through senior roles in internal GBS organizations or leading consulting firms.
• You have experience in the Healthcare and Medical Devices sectors, with a deep understanding of business and functional processes within GBS frameworks.
• You are passionate about data, process, technology, and demonstrated success in engaging senior leaders to transform business outcomes.
• You have great communication and executive presence, with the ability to influence and engage diverse stakeholder groups across cultures, geographies, and functions.
• You have built and scaled high-performing teams, including recruiting top talent, designing effective organizational structures, and aligning capabilities with strategic goals.
• You are collaborative with an inclusive leadership style, fostering a culture of trust, transparency, and accountability that empowers teams and encourages innovation.
• You are recognized for being results-oriented and agile, with the discipline and motivation to lead through complexity and scale impact in dynamic, fast-paced environments.

Travel Required

• 15-25%

Experience And Education Requirements

• Typically requires a Bachelor’s degree with 15+ years of industry experience
• 9+ years of successful management experience in relevant industry

Benefits

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.