Head of Finance Shared Services Manager

Key Responsibilities

Strategy and Execution

• Lead the Finance Shared Services division and support the management team to ensure the achievement of the shared service mandate.
• Determine the strategy, approach, roles and responsibilities and tools used to engage with the customers of shared service and support its operations.
• Ensure success through the design and implementation of strategic policies in support of the shared service goals and objectives;
• Ensure that the shared service function meets all operational and financial performance targets and obligations.
• Manage the ongoing development of a clearly defined catalogue of services for shared service;
• Manage the development of clearly defined service delivery targets for shared services.
• Conduct performance assessments, benchmarking, and gap analysis to continuously improve the performance of the shared service.
• Develop and review workforce capacity plan with the Service Management team and ensure appropriately skilled resources are scheduled to meet requirements.
• Ensure that team delivers work within policy, procedure, and compliance protocols; Calculate and forecast the financial requirements for the shared service and develop a budget in line with set requirements.
• Oversee the management of shared service functional/operational budgets.
• Ensure that auditors (internal and external) are provided with the required information on any queries/requests in the normal course of conducting reviews.
• Oversee the effective management of risk across the shared services;
• Direct creation of the overall continuous improvement plan and approach and ensure successful delivery in accordance with the plan.
• Work with the Finance Projects and Systems function to successfully deploy further automation efficiencies.
• Further develop the shared service governance structures, as required

Leadership

• Oversee talent management for direct reports in terms of recruitment, retention, and development.
• Oversee the performance management and development of all shared service staff.
• Ensure adherence to shared service performance management requirements, ensuring continuous performance feedback to and development of direct reports.
• Ensure that all staff are motivated, developed, and appraised so that individual and collective performance meets the needs of the customers. Stakeholder Relationships
• Develop a culture of excellence for the shared service to ensure its success in providing and developing services to various business units;
• Oversee continuous communication with all business units, to ensure contractual and actual service levels are clearly understood and areas for remediation are known and agreed;
• Maintain 3rd party relationships with external customers/suppliers as may be required;
• Maintain internal and external audit relationships;
• Embed a strong and transparent governance framework, working with the business units across the group.

Qualification & Requirements

Qualifications And Experience

• CA (SA) is preferable
• 5 – 7 years experience in a Senior Finance leadership role
• Experience managing a service delivery-orientated team
• Strong working knowledge of finance processes
• Experience in cost management and continuous improvement.
• Knowledge of service and operations management
• Experience in project management and delivery

Skills

• Review and Reporting
• Attention to Detail
• Good interpersonal skills
• Planning and organising skills
• Ability to lead and motivate large teams
• A desire for continuous learning.
• Ability to work under pressure
• Problem-solving abilities

Behaviours

• Balances Stakeholders – effectively considers the diverse needs of various stakeholders
• Communicates Effectively – conveys information and communicates ideas in a clear, concise and impactful manner
• Business Insight – applies market and business insights in order to drive organisational objectives
• Decision Quality – consistently makes timely, well-rounded and informed decisions
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
• Financial Acumen – understands and applies financial concepts and principles to make informed financial decisions
• Instills trust – inspires trust and gains the confidence of others by displaying honesty and integrity
• Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems
• Strategic Mindset – thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…