Head of Finance Operations
ERM Group
APAC/Oceania, India, Delhi
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Salary
Rank
EVP/C-Suite
Responsibility
Head of SS/GBS
Scope
Global
Workplace
100% in office
Functions
Finance
Reports to
Level
0
Travel Max:
0%
Posting Date
12-12-2025
Description
The Head of Finance Operations leads the design, delivery, and ongoing improvement of ERM’s global Finance Operations from the GDC. This role is responsible for operational excellence across all Finance process towers — Procure-to-Pay (P2P), Order-to-Cash (O2C), Project-to-Report (P2R), Record-to-Report (R2R), and FP&A Enablement. The position partners closely with the Global Director of Finance Operations and regional Finance leaders to ensure consistent, high-quality, scalable service delivery. Responsibilities also include supporting the long-term finance operating model, building governance, and driving transformation readiness in collaboration with the GDC Ops & Transformation team.
Key Responsibilities
- Lead Finance Operations delivery across all process towers, ensuring accuracy, timeliness, control, and a strong customer service culture.
- Establish governance frameworks, SLAs, and KPI dashboards for operational consistency and transparency; report performance metrics to global stakeholders.
- Drive process standardization, documentation, and automation, including preparation for ERP rollout (Certinia / MS Dynamics).
- Collaborate with regional Finance Directors and retained teams to harmonize processes and align policies.
- Partner with the Global Finance Transformation and GDC Ops & Transformation teams to embed analytics, automation, and digital enablement across towers.
- Build leadership capability and succession plans within the Finance Ops organization; promote a culture of accountability and continuous improvement.
- Serve as escalation point for process or delivery issues, balancing global consistency with regional flexibility.
Qualification & Requirements
Experience & Capabilities
- 15+ years in Finance Operations or shared-services leadership roles.
- Proven success in managing large-scale Finance delivery and transformation programs, including global process transitions.
- Deep understanding of end-to-end Finance processes (P2P, O2C, P2R, R2R, FP&A) and related KPIs.
- Experience with ERP implementations (Certinia / MS Dynamics / SAP) and financial systems integration.
- Strong governance, commercial acumen, and stakeholder engagement skills.
- Ability to influence across cultures and functions, combining strategic vision with hands-on operational leadership.
- Leading a team of 200+ finance professionals
Leadership Characteristics
- Acts as a change leader with a clear vision and ability to inspire cross-functional teams.
- Demonstrates pace, energy, and collaboration, balancing transformation with service-delivery stability.
- Exceptional communicator with strong analytical and decision-making skills.
- Coaches and develops future leaders; builds high-performing, globally connected teams.
Benefits
No information available.
Company Profile
ERM Group
Industry
Business Consulting and Services
Revenue
$1B
Employees
8,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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