Head of DocUnit
Boehringer Ingelheim
APAC/Oceania, Philippines, Muntinlupa
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Salary
Rank
Director
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
07-28-2025
Description
The Head of DocUnit will oversee communication between Senior Leaders and team members to ensure timely, accurate service delivery in line with defined SLAs and KPIs.
Key Responsibilities
- As the Head of DocUnit, you will work in accordance with the general and specific support dossiers and work instructions, ensuring support is provided within the agreed Service Level Agreement and KPIs.
- Oversee and support the team to successfully operate and maintain the Document Management System.
- Provide high-level support by troubleshooting and providing analysis and accurate resolution to DocUnit-related queries.
- Prepare weekly, monthly, and quarterly service review data and dashboards.
- Lead team discussions and represent the team in stakeholder meetings.
- Manage resource planning and assignment of work to ensure all requests are processed in a timely manner.
Qualification & Requirements
- Bachelor’s degree in any field, with 2 to 3 years of experience in people management.
- Knowledge and experience with Document Management System is a plus.
- Experience in an international shared services environment with global exposure.
- Strong stakeholder management skills.
- Proven ability in coaching and mentoring.
- Advanced proficiency in MS Office.
- Basic understanding of Sharepoint as a collaboration tool.
Benefits
- Learning and development – From lifelong learning to development opportunities – Boehringer Ingelheim invests in your growth.
- Rewards and recognition – Our programs allow employees and leaders to recognize their colleagues’ contributions to our innovation and success.
- Total well-being – Your well-being and health matter. To support our employees, we offer activities, counseling, and incentives to allow you to prioritize and maintain your physical and mental well-being.
- Work-life balance – We know that being dedicated at work means balancing your private life and all that comes with it.
- Financial well-being – We’re committed to our employees’ financial health and future, offering a 401(k) with company matching contributions and a pension plan funded entirely by the company.
Company Profile
Boehringer Ingelheim
Industry
Pharmaceutical Manufacturing
Revenue
$26.5B
Employees
51,944
Fortune 500 Rank
NA
Global 500 Rank
NA
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