Head of Business Services

Key Responsibilities

Leadership & Strategic Oversight

• Lead and manage the Senior General Administration Manager and Administrative Team, which includes procurement.
• Foster a high-performance culture emphasizing accountability, service, and operational excellence.
• Actively contributes to company leadership and cross-functional forums.
• Support continuous improvement initiatives within the Business Services function.

Business Administration & Procurement

• Oversee general administration, including office services, and company-wide administrative support.
• Ensure timely completion of government registrations, license renewals, and signage tax compliance.
• Monitor service quality, cost efficiency, and resource allocation.
• Provide regular reports and updates to the General Manager and executive team.
• Support cross-departmental projects with administrative and operational input.
• Manage the company’s procurement function, including vendor sourcing, evaluation, and contract negotiations.
• Establish and enforce procurement policies and procedures to ensure transparency, cost-effectiveness, and compliance with company standards.

Business Process Improvement & Automation

• Analyze and redesign current workflows to improve efficiency, accuracy, and scalability.
• Identify and implement automation opportunities to reduce manual processes.
• Collaborate with all department heads (HODs) to support seamless integration and system adoption.
• Lead change management efforts, including user training, SOP development, and troubleshooting.
• Business Process Improvement & Automation using Notion’s databases, templates, and automation features to streamline processes and minimize manual effort.
• Lead change management initiatives by developing Notion-based SOPs, documentation hubs, and user training resources; provide ongoing support and troubleshooting.

Compliance & Risk Management

• Ensure company operations align with Thai regulations and corporate governance standards.
• Oversee ISO 9001 and internal compliance readiness, including SOP/work instruction governance, audits, and risk registers.
• Identify and mitigate risks impacting business services and operational continuity.

Policy & Governance

• Develop, implement, and maintain policies and procedures within the Business Services scope.
• Support internal audits, documentation control, and management reviews.
• Ensure effective communication and staff awareness of updated procedures.

Legal & Quality Management

• Coordinate with external law firms for contract, agreement, and corporate document review.
• Ensure timely renewal and compliance of corporate licenses, permits, and registrations.
• Act as a liaison with external auditors, regulators, and government agencies.
• Actively support internal and external audits, ensuring the leadership team is briefed and participates.
• Manage all insurance and legal administration matters in coordination with Legal Counsel.
• Communicate effectively and transparently with all stakeholders to ensure legal, compliance and risk mitigation.

General Responsibilities

• Build, develop, and maintain positive relationships with all stakeholders.
• Comply with all government legislation, codes, standards, and statutory obligations.
• Ensure all work practices are carried out in a professional, ethical, and efficient manner.
• Deliver communication in an open, transparent, and culturally sensitive manner.
• Treat all team members with respect, fairness, and professionalism.
• Be punctual and maintain reliable attendance at work.
• Ensure grooming and presentation are professional and respectful at all times.
• Perform other duties as requested by the General Manager.
• Be flexible and willing to assist with other reasonable duties as required.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).
• Minimum 8–10 years of experience in business services, administration, or operations.
• Proven experience in managing administrative operations, office facilities, licensing, and registrations.
• Exposure to compliance, policy governance, ISO, or audit processes (preferred, not required).
• Experience coordinating with law firms and handling corporate contracts/documents.
• Strong leadership, organizational, and problem-solving skills.
• Fluent in Thai and English, with strong written and verbal communication skills.

Benefits

No information available.