Head of Business Services

Key Responsibilities

• Support the Chief Operating Officer, Leadership Team and PCN clinical directors in the day to day running and development of DDHF and PCNs
• Responsible for central coordination of Governance, Compliance including Human Resources support for Teams.
• Support the Chief Operating Officer and PCN clinical directors in identifying and developing new business opportunities
• Support the Leadership and Management team in the day to day management of their functions and teams, and provide contractual and broader input where required, working closely with PCN clinical directors
• Day to day management and supervision of your direct reports.
• Ensure that all governance and compliance obligations, including monitoring, are fulfilled. Including HR, CQC and Health & Safety
• Lead on the management of complaints for DDHFs commissioned and internal services.
• Lead on DDHFs engagement and utilisation of professional services, including legal and insurance brokerage, and ensure that these provide value for money
• Produce internal and external communications material as dictated by DDHFs communications and PR plans, and contribute to the development of these
• Undertake specific assigned tasks, project support, or development work which may arise during any future changes to the Federation, its Member Practices, Integrated Neighbourhood Teams and PCNs
• Act as on call duty manager as and when required (on shared rota basis)

Qualification & Requirements

Qualifications Essential

• Educated to degree level or equivalent within an business related qualification
• Management qualification or equivalent experience
• Evidence of working at degree level through formal qualification and/or training and CPD or equivalent experience
• Evidence of continuing professional development

Desirable

• Project management qualification or experience
• HR Qualification or experience

Knowledge Essential

• Understanding of the scope
• of GP Federations and Primary Care Networks team and how the organisation contributes to local and national policy and the wider health economy
• Knowledge of up to date HR policies
• Knowledge of when to seek advice and escalate to the appropriate person

Experience Essential

• Experience of working in teams under appropriate supervision as part of a team
• Experience of providing and receiving complex, sensitive information

Desirable

• Experience working in a primary care setting

Benefits

No Information Available