Head of Business Service Center (Global)

Key Responsibilities

• Entrepreneurial Leadership & Department Building: Architect the BSC organization from the ground up or refine it for hyper-growth. You will define the vision, culture, and operational framework for the SA, PM, and CSM teams, fostering a “business-first” mindset across all technical and service roles.
• Integrated Value Chain Management: Break down silos between sales, delivery, and retention. You will own the end-to-end customer journey, ensuring that the Solution Architect’s vision is realized by Project Management and continuously optimized by Customer Success to drive recurring revenue.
• Strategic Solutioning & AI Innovation: Lead the charge in applying cutting-edge technologies (AI/ML, Automation) to solve real-world problems. You will guide the SA team in creating high-impact, repeatable frameworks that balance bespoke client needs with product scalability.
• High-Stakes Stakeholder Management: Act as the senior executive presence for our most strategic global accounts. You will navigate complex organizational structures, build relationships with C-suite stakeholders, and act as the ultimate escalation point for project success and client satisfaction.
• Growth-Centric Operations: Implement data-driven rituals to monitor project health, resource utilization, and churn risk. You are expected to proactively identify “white space” opportunities within existing accounts to drive upsells and expansions.
• Cross-Functional Catalyst: Partner closely with Product and Engineering to ensure the “voice of the customer” directly influences the roadmap. You will turn field insights into competitive advantages.

Qualification & Requirements

• Entrepreneurial Track Record: 10+ years of professional experience, with a proven history of building or transforming teams in fast-paced, ambiguous environments (e.g., startups, new business units, or high-growth tech firms).
• Multi-Disciplinary Expertise: Deep functional knowledge across the “Service Trinity”:
  • SA: Ability to vet technical architectures and solution feasibility.
  • PM: Mastery of global delivery methodologies and risk mitigation.
  • CSM: Strong commercial acumen and a focus on LTV (Lifetime Value) and retention.
• Owner’s Mindset: You don’t wait for instructions. You identify bottlenecks, propose solutions, and take full accountability for the P&L impact of your center. You are comfortable “rolling up your sleeves” while maintaining a strategic 30,000-foot view.
• Tech Savvy: Strong grasp of modern enterprise tech stacks and AI ecosystems. You understand how to leverage technology to create 10x improvements in client efficiency.
• Global Command: Experience managing diverse, remote, or international teams. Exceptional communication skills in English are a must; you can influence people across cultures and time zones.
• Resilience & Grit: Proven ability to thrive under pressure, manage complex multi-million dollar portfolios, and pivot quickly as market conditions change.
• Evidence of Impact: Must be able to demonstrate previous success in scaling a service or technical organization, with clear metrics on revenue growth, cost optimization, or customer retention.
• No need for visa sponsorship
• 3+ years of work experience with Management

Benefits

No information available.