Head of Bursary & Finance Operations

Key Responsibilities

• Lead and manage the centralized Bursary team, promoting accountability and collaboration
• Oversee bursary operations as a shared service across all campuses
• Drive process improvements and system enhancements as Finance Business Lead
• Manage end-to-end student billing, fee collection, and ensure alignment with academic calendars
• Review and approve all fee setups, discounts, waivers, and scholarships
• Maintain billing schedules to support academic operations and revenue assurance
• Lead Credit Control in managing receivables, minimizing overdue accounts, and improving cash flow
• Oversee digital-first customer service and ensure timely, clear responses to student enquiries
• Improve student financial communications and documentation
• Lead financial integration of the Student Management System (SMS)
• Ensure compliance in e-invoicing, reconciliations, and system processes
• Deliver accurate financial reports and maintain standardized policies and controls
• Manage escalations and collaborate with cross-functional teams
• Liaise with internal and external auditors on bursary matters
• Identify risks and ensure compliance with financial regulations
• Set and track KPIs, SLAs, and performance goals
• Build a performance-driven team and support talent development

Qualification & Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional qualifications such as ACCA, CPA, or equivalent are an advantage.
• 8–10 years of progressive experience in finance operations, with at least 3 years in a senior or leadership capacity.
• Strong background in student finance or fee management, preferably within higher education or shared services.
• Demonstrated experience in leading teams and managing large-scale projects across departments.
• Excellent analytical, problem-solving, and stakeholder engagement skills.
• Strong written and verbal communication skills in English
• This opportunity is available to individuals authorized to work in Malaysia.

Benefits

No Information Available