Head of Benchmarking & Analytics

Key Responsibilities

Working in partnership with the business to

• Lead and manage a team of data analysts, providing guidance, direction, and support in their day-to-day activities.
• Develop and implement a comprehensive benchmarking and analytics strategy to support the organisation’s business objectives.
• Collect and analyse data from various sources, including internal systems, third-party tools, and market research, to identify trends, patterns, and opportunities.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop dashboards and reports to track and measure performance against these metrics.
• Provide actionable insights and recommendations to stakeholders based on data analysis, helping them make informed decisions and drive business growth.
• Stay updated with the latest industry trends and advancements in analytics tools and technologies, and evaluate their potential to improve our data analysis capabilities.
• Drive data governance initiatives by establishing data quality standards, ensuring data accuracy, and implementing data security measures.
• Collaborate with IT teams to ensure data infrastructure, systems, and tools are optimized to support efficient data collection, storage, and analysis.
• Effectively communicate complex analytical findings and insights to both technical and non-technical stakeholders through presentations, reports, and visualizations.
• Foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation.
• This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

Qualification & Requirements

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Business, Economics, Engineering, or a related field.
• Excellent communication skills, with the ability to present complex data insights to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think strategically.
• Experience with data governance and data quality management practices.
• Knowledge of industry-leading data protection management practices.

Essential skills and experience

• Extensive experience in data analytics, data modelling, and data science/statistics.
• Proven experience in the airline industry, with a deep understanding of its unique challenges and opportunities.
• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities.
• Proficiency in data analysis tools and techniques.
• Strong communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of data governance and data quality management practices.
• Ability to stay updated with the latest industry trends and advancements in analytics tools and technologies.
• Knowledge of industry-leading data protection management practices.

Desirable skills and experience

• Experience with business intelligence tools and data science platforms.
• Knowledge of data protection management practices.
• Experience in developing and implementing benchmarking strategies.
• Ability to drive data-driven decision-making within an organisation.

Benefits

IAG GBS, as part of the International Airlines Group (IAG), offers employees a range of benefits, including health insurance, pension, performance bonuses, and opportunities for work/life balance in a dynamic and multicultural environment.