Head of Airline Customer Delivery Operational Excellence and Shared Services
Amadeus
Europe, France, Provence-Alpes-Côte d’Azur, Nice
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$105,000 - $155,000 Per Year
Rank
Director
Responsibility
Functional Tower Lead
Scope
Global
Workplace
Hybrid
Functions
Customer Service
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
12-10-2024
Description
The Head of Delivery Operational Excellence & Shared Services unit is to be pivotal in ensuring the execution excellence of our onboarding and support services across CDS, while looking at the overall situation and managing some shared CDS services.
Key Responsibilities
- Develop and maintain methodology, processes, knowledge and tool to ensure operational excellence of our delivery, implementation and customer care services
- Act as the central coordinator across CDS functions to understand performance, anticipate issues in order to improve and accelerate time to course correct and provide the best services for our customers
- Consolidate performance of CDS services and put in place governance with the rest of the Airlines organization
- Work closely with Product, Services, Engineering, and Product Marketing Management (PMM) to ensure the construction and evolution of Airline solutions are matching customer needs, industrialization level, and deployable with acceptable lead time and cost points
- Support the improvement of the processes and operating model to deliver our delivery, implementation, and customer care services with Nevio, Solution Play, Digital Transformations; drive the change management and its communication
- Define and support the execution of our strategy across our strategy pillars, with the head of the division and their team
- Support the head of the division to create an engaging dynamic across the organization and represent them as needed in critical meetings
- Create a motivating message for CDS and contribute with innovation and disruptive ideas to improve the way we deliver.
- Manage and develop shared services across CDS; in technical writer services and tools to support CDS execution in coordination.
- Lead the group, manage personal development, and align skills/capacity with overall objectives.
Qualification & Requirements
- Extensive experience in a senior management role – leading & motivating multiple teams; defining, articulating, and executing strategy.
- Demonstrated ability to bring innovation, curiosity, change management, analytical, and synthesis skills.
- Proficient in English – written and spoken.
- A background in Program Management or Management Consulting is appreciated.
- Experience in the travel industry is appreciated.
Benefits
- A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- A flexible working model – We want our employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Company Profile
Amadeus
Industry
IT Services and IT Consulting
Revenue
$1.63B
Employees
19,987
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
