Head – India Shared Services

Key Responsibilities

• Operational Leadership: Oversee day-to-day SSC delivery across all service lines (e.g., bookkeeping, accounting, tax, support functions), ensuring output meets defined quality standards.
• Performance & Governance: Track and review KPIs (productivity, efficiency, quality, cost), ensuring adherence to the governance and reporting cadence.
• Workforce Planning & Resourcing: Partner with Regional teams and HR to align headcount plans, manage hiring cycles, and balance workload.
• People Management: Lead, coach, and mentor department managers and supervisors; foster a culture of accountability, collaboration, and continuous improvement.
• Process Excellence: Identify and implement process improvements, automation opportunities, and workflow optimizations to drive efficiency.
• Cross-Regional Coordination: Serve as the most senior liaison to regional and global teams, supporting alignment on strategy, service delivery, and shared initiatives.
• Compliance & Controls: Ensure adherence to internal policies, data protection, and local employment regulations.
• Reporting & Reviews: Lead India’s contribution to Monthly and Quarterly Business Reviews (MFRs/QBRs), providing updates on staffing, capacity, and performance.

Qualification & Requirements

• Minimum 12+ years of experience in shared services, BPO operations, or financial service delivery; at least 5 years in a leadership capacity.
• Strong understanding of SSC operating models, local fulfillment strategies, and performance management frameworks.
• Proven track record of managing multi-function delivery teams and large-scale process improvement initiatives.
• Exceptional communication, stakeholder management, and leadership skills.
• Experience working in multinational or cross-cultural environments preferred.
• Commute to this job’s location
• Working in an onsite setting
• 12+ years of experience in Accounting/Auditing

Benefits

No information available.