Head – HR Shared Services

Key Responsibilities

Operational Leadership

• Lead the HR Shared Services Center for India, ensuring efficient delivery of core HR processes (hire-to-retire).
• Establish HRSS structure, governance, workflows, and service delivery models from scratch in line with global best practices.
• Own and manage service level agreements (SLAs), KPIs, and metrics for all shared services functions.
• Drive process optimization, automation, and standardization across HR operations.

Team Setup & Management

• Build a high-performing HRSS team, including hiring, training, and developing capabilities in a newly set-up environment.
• Manage, mentor, and grow the team across functions (payroll, HRIS, compliance, helpdesk).
• Ensure high team engagement and performance through coaching and continuous development.

Technology & Transformation

• Oversee the HR technology ecosystem including HRIS (SAP SuccessFactors, Workday, Oracle, etc.), payroll systems, and ticketing platforms.
• Collaborate with IT and global HR stakeholders on system rollouts, upgrades, and digital HR initiatives.

Compliance & Risk Management

• Ensure all HR operations comply with Indian labor laws, tax regulations, and internal audit requirements.
• Manage data privacy and risk controls related to employee data handling and storage.

Employee Experience

• Enhance the employee experience through streamlined services and responsive HR support channels.
• Drive continuous improvement based on employee feedback, ticket analysis, and trend insights.

Qualification & Requirements

• Education: MBA/PGDM in HR, Business, or related field.
• Experience: 12+ years in HR Operations/Shared Services with 5+ years in a leadership role.
• Domain Expertise:
• Strong understanding of Indian labor laws and statutory compliance.
• Proven experience in handling large-scale HR operations.
• Experience in setting up or scaling shared services within an MNC/global environment.
• Experience with global HR systems (Workday, SAP SF, etc.)
• Skills:
• Leadership & people management.
• Process re-engineering & automation.
• Strategic thinking and execution.
• Strong stakeholder management across levels and geographies.
• Excellent communication and change management skills.

Preferred:

• Experience in a multinational or matrix organization.
• Exposure to global HR shared services or a COE model.

Benefits

No Information Available