Head, Group HR Operations
Axiata
APAC/Oceania, Malaysia, Kuala Lumpur
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
03-11-2025
Description
The Head, Group Operations is a strategic leader responsible for building and optimizing HR operations, including Safety & Health, systems, and processes across Axiata’s Corporate Centre to drive operational excellence, compliance, and scalability.
Head, Group HR Operations
Key Responsibilities
- HR Service Delivery: Design and implement scalable, efficient HR operational processes to support business needs across corporate centre focusing on consistency, compliance, and user experience.
- HR Systems & Technology: Lead the optimization and integration of HR technology platforms, including HRIS implementation, automation, and workforce analytics, to drive efficiency and data-driven decision-making.
- Policy & Compliance: Develop and maintain HR policies, ensuring compliance with local regulations and global standards, and lead audits to ensure adherence. Develop frameworks for governance and risk management.
- Shared Services Management: Oversee shared services and centralized HR functions, ensuring consistency, cost-efficiency, and high-quality service delivery. Drive continuous improvement in service delivery models.
- HR Metrics & Analytics: Establish reporting frameworks to monitor and analyse workforce metrics, providing actionable insights and forecasts to support strategic planning. Develop dashboards and predictive analytics capabilities.
- Vendor Management: Manage relationships with external HR service providers, ensuring service quality, contract compliance, and cost-effectiveness. Establish SLAs and performance reviews.
- Payroll & Benefits Administration: Oversee payroll, benefits administration, and other HR operational processes to ensure accuracy, compliance, and timeliness. Streamline workflows and leverage automation.
- Employee Experience: Suggests and supports programs from Culture and Engagement Team to enhance the employee experience, focusing on engagement, feedback mechanisms, satisfaction surveys, lifecycle management, and employee self-service tools.
- Process Optimization: Continuously review and refine HR processes to improve efficiency, scalability, and performance in line with best practices and emerging technologies. Implement robotic process automation where feasible.
- Crisis Management & Contingency Planning: Develop and implement contingency plans to ensure operational continuity during crises or disruptions, including data recovery and remote workforce support plans.
- Mergers & Divestitures: Oversee HR operations integration during mergers, acquisitions, and divestitures, ensuring seamless process alignment, compliance, and workforce transition support.
- Diversity & Inclusion: Champion diversity and inclusion initiatives to foster an equitable and inclusive workplace, embedding D&I metrics into processes and launching targeted programs for underrepresented groups.
- Safety & Health Management: Develop and implement group-wide safety and health policies, ensuring compliance with local regulations and global standards. Partner with facilities teams to maintain safe and healthy workplaces.
- Facilities Management: Oversee the effective management of corporate facilities, ensuring they meet operational needs, compliance requirements, and sustainability goals. Drive initiatives for workplace modernization and space optimization.
- Stakeholder Collaboration: Work closely with internal and external stakeholders to align HR operational strategies with organizational goals. Build relationships with regulators, auditors, and key partners to ensure compliance and trust.
- Collaboration: Work closely with the People & Culture team to align operational systems & processes.
Qualification & Requirements
- 10+ years of experience in HR operations, systems management, or related fields.
- Proven expertise in implementing and managing HR technology platforms such as HRIS, workforce analytics, and automation tools.
- Strong understanding of compliance, risk management, and governance frameworks across multi-country operations.
- Exceptional leadership and project management skills with a proven ability to drive operational excellence in complex, matrixed organizations.
- Experience in managing shared services and vendor relationships, including SLAs and performance metrics.
- Track record of managing HR operations during mergers, acquisitions, and divestitures, ensuring smooth transitions and compliance.
- Strong analytical and data interpretation skills with proficiency in using dashboards and reporting tools.
- Ability to lead process optimization initiatives, leveraging emerging technologies and best practices.
- Advanced degree in Human Resources, Operations Management, or related fields preferred.
- Demonstrated ability to work effectively in multicultural environments and lead cross-functional teams.
- Strong leadership, stakeholder management, and communication skills.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Axiata
Industry
Telecommunications
Revenue
$1.21B
Employees
10,800
Fortune 500 Rank
#80
Global 500 Rank
NA
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