Head, Finance Shared Services Center

Key Responsibilities

Strategic Leadership & Service Delivery

• Lead the Manila FSSC in delivering end-to-end finance operations, including Procure-to-Pay (P2P), Bill-to-Cash (B2C), Record-to-Report (R2R), Master Data Management, and related services.
• Ensure consistent, high-quality service delivery through robust governance, service level agreements (SLAs), and customer satisfaction metrics.
• Drive the successful transition and integration of new processes, systems, and entities into the shared services model.

Project Management & Transformation

• Oversee planning, execution, and governance of transformation and migration projects, ensuring alignment with timelines, budgets, and quality standards.
• Act as a key stakeholder in cross-functional project teams, managing risks and dependencies, and supporting stakeholder alignment throughout the project lifecycle.
• Champion innovation, automation, and digital enablement initiatives to enhance operational agility and scalability.

KPI Management & Performance Optimization

• Implement uniform metrics in collaboration with GPOs; monitor and continuously improve key performance indicators (KPIs) and operational metrics to drive accountability and transparency.
• Conduct regular performance reviews, root cause analysis, and action planning to address gaps and enhance service delivery.
• Leverage data and analytics to inform decision-making and identify opportunities for cost reduction and process efficiency.

Organizational Development & People Leadership

• Build and lead a high-performing, engaged, and agile team through effective talent management, coaching, and succession planning.
• Foster a culture of continuous learning, collaboration, and innovation.
• Drive employee engagement and retention through structured development programs, recognition, and inclusive leadership.

Stakeholder Engagement & Collaboration

• Serve as the primary liaison for Finance Directors and key business stakeholders in supported countries, ensuring strong relationships and proactive issue resolution.
• Collaborate with Global Process Owners (GPOs) and regional leaders on process design, standardization, and best practices.
• Provide regular monthly and quarterly reviews to key stakeholders and business partners

Compliance, Risk & Control

• Ensure adherence to internal controls, legal and tax regulations, and corporate policies across all jurisdictions supported by the FSSC.
• Lead audit readiness and compliance initiatives and drive timely remediation of identified risks or control gaps.

Business Continuity Planning (BCP)

• Develop, implement, and maintain a comprehensive Business Continuity Plan to ensure operational resilience and service continuity during disruptions.
• Conduct regular BCP testing, scenario planning, and risk assessments to validate preparedness and identify improvement areas.
• Coordinate with global and regional risk management teams to align BCP strategies with enterprise-wide standards.

Qualification & Requirements

• Bachelor’s or University degree in Finance/Accounting; CPA or equivalent preferred.
• Proven experience in finance and accounting, either in a shared services environment or regional finance role.
• Minimum 8 years in a management role, including staff management.
• Minimum 5 years’ experience in a shared services center or BPO environment.
• Combined minimum 10 years handling and managing accounting functions.
• Experience managing teams of 150–300 members and scaling operations.
• Exposure to change management in multicultural and international environments.
• Knowledge of regional accounting practices and regulatory requirements.
• Experience in continuous improvement, root cause analysis, and project management.
• Strong business process standardization and customer orientation skills.
• Results-driven with a decisive coaching leadership style.
• Knowledge of Oracle E-Business Suite or other ERP systems is a plus

Additional Information

• Decisive, assertive, and results-oriented
• Excellent communication skills; fluent in English
• Fluency in other regional languages is an advantage
• Ethical judgment, integrity, and ability to influence change
• Capacity to drive operational excellence

Benefits

No information available.