Head – Finance Operations & Shared Services

Key Responsibilities

Shared Services Leadership (Finance + Non-Finance)

• Set up and lead the shared services organization covering Finance (AP, AR, GL, Payroll, etc.) and other operational functions (Content, Buying Ops, Supply Planning, etc.).
• Define and implement a service delivery model with clear SLAs, KPIs, and performance benchmarks.
• Drive end-to-end process ownership, continuous improvement, and stakeholder satisfaction across all service lines.

Finance Operations Oversight

• Oversee core finance operations including payables, receivables, accounting, reconciliations, and reporting.
• Ensure compliance with internal controls, accounting standards, and regulatory frameworks.
• Partner with controllership and FP&A to align on process efficiency, system integration, and reporting excellence.

Expansion to Other Shared Services

• Operationalize and scale shared services support for functions like product content, buying operations, cataloging, and supply planning.
• Collaborate with functional heads to identify processes suitable for centralization and standardization.
• Build scalable teams and tools to ensure high-quality delivery across multiple geographies and categories.

Governance & Excellence (Center of Excellence)

• Establish a Governance & Excellence Office to drive standardization, policy alignment, internal controls, and cross-functional governance.
• Monitor adherence to SOPs, track service quality metrics, and lead regular governance reviews with functional and business stakeholders.
• Develop training programs, knowledge management platforms, and cross-functional playbooks to build organizational capability.

Technology & Transformation

• Lead digital transformation and automation across shared service processes using RPA, AI/ML, and self-serve platforms.
• Partner with Tech, Products, and Analytics teams to implement tools that enhance visibility, control, and user experience.
• Drive ERP enhancements, workflow tools, and ticketing systems to improve service efficiency.

Team Leadership & Change Management

• Build and lead a high-performing shared service team across functions.
• Foster a culture of service excellence, continuous improvement, and stakeholder partnership.
• Champion change management and stakeholder alignment during transitions and process shifts.

Qualification & Requirements

Must Haves

• Must have established Shared Services in their organization
• Must have handled team size of min 25 people
• Should be eloquent

Preferred

• Candidates from E-com industry
• Can join immediately

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…