HCM Manager (Shared Services)

Key Responsibilities

HCM System Ownership

• Serve as the primary owner and administrator of LOVB’s Human Capital Management (HCM) platform.
• Provide expertise in multiple modules in the HCM suite (compensation, benefits, recruiting, talent and performance, and learning)
• Manage system configuration, security roles, data workflows, and integration with other business systems (e.g., finance, payroll, benefits)
• Lead system updates and change management efforts to ensure adaptability and scalability.

Process Excellence & Shared Services

• Standardize and optimize HR processes across the employee lifecycle (onboarding, employee changes, compliance tracking, onboarding).
• Partner with stakeholders in Finance, Legal, Club Operations, and Talent to ensure efficient and compliant execution of shared services.
• Develop SLAs and process documentation to ensure transparency, accountability, and continuity.

Workforce Data & People Analytics

• Design and generate dashboards and reports to provide insights on headcount, attrition, DEI, compensation trends, and organizational health.
• Ensure high-quality data integrity through audit protocols and education across teams.
• Use people data to advise senior leadership on strategic planning and workforce development.

Compliance & Risk

• Maintain rigorous compliance standards aligned with federal, state, and local labor regulations.
• Ensure adherence to data privacy policies (e.g., HIPAA, GDPR, CCPA) and facilitate periodic audits.
• Proactively monitor regulatory changes that could impact policies or systems.

Team Enablement & Culture Building

• Train and support HR team members, people managers, and employees on system usage and best practices.
• Act as a cross-functional partner and advocate for scalable, people-first solutions.
• Ensure that systems and processes reflect and reinforce LOVB’s commitment to equity, inclusion, and long-term impact.
• Maintain relationships with key business partners and leverage feedback loops to identify opportunities for improvement.

Qualification & Requirements

Required & Preferred Skills/Abilities:

• Deep understanding of core HR functions and compliance requirements.
• Analytical mindset with a bias for action, curiosity, and ownership.
• Exceptional collaboration and communication skills across technical and non-technical teams.
• Strong change management and process design capabilities.
• Passion for building equitable and sustainable organizational infrastructure.
• Comfortable with technology and emerging tools, including AI applications, and able to quickly learn and adapt to new platforms and systems.
• Experience with API integrations is a plus.
• Understanding of compliance requirements including FMLA, EEO, HIPAA are a plus.

Education and Experience:

• Bachelor’s degree in HR, Business Administration, Information Systems, or related field; HRIS certification a plus.
• 5–8 years of experience in HR systems management or HR operations, ideally within high-growth or mission-driven organizations.
• Demonstrated experience implementing or managing enterprise-level HCM platforms (e.g., Workday, UKG, ADP, Oracle, SAP).

Personal Attributes:

• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Solutions-oriented and able to identify when to escalate issues or challenges.
• Strong collaborator with excellent verbal and written communication skills.
• Capable of working independently while effectively partnering with a distributed, remote team.
• Positive, proactive, organized, and creative – brings fresh ideas to problem-solving.
• Highly adaptable and eager to learn in a rapidly evolving environment.

Benefits

No Information Available