HCM Employee Services, Director, HCMES Experience & Transformation

Key Responsibilities

• Partner with the two other functional pillars (Service Delivery and Service Enablement) within the HCMES organization, to drive optimization to free up resources and capacity across all HCM functional areas; transform processes to enhance the employee experience and deliver transparency to partners as the bridge between HCMES and our clients in HCMES.

Relationship Management

• Be the advocate for HCMES with HCM Products, HCM Coverage, and other HCM functional teams in India
• Act as a bridge between Service Delivery and Service Enablement within HCMES on any pain points between people, process & technology

HCM Business Process Design

• Drive and manage intake of new services by assessing and driving optimal solutions
• Work closely with Service Delivery and Service Enablement to explore automated solutions and/or streamlining possibilities
• Accommodate update on business requirement and/or local regulations, initiate changes with aim to promote further optimization in operations and employee experience

Change Management

• Host presentations or trainings for internal and/or external clients subject to business intentions
• Prepare materials for clients and/or meetings, not limited to workflow maps, SOPs, QRCs, reporting on deliverables and client satisfaction
• Collaborate closely with Asia HCMES to maintain consistency in operating practices, consider location nuances only for justified business reasons
• Partner with global / Asia HCM teams on new projects / initiatives Continuously assess and incorporate industry knowledge to further improve Morgan Stanley practices

Qualification & Requirements

• Demonstrated knowledge and understanding of HCM shared services in sizable organization
• Excellent relationship management skills, with ability to build trusting relationships and interact with stakeholders at all levels
• Strong communication, presentation, and project management skills
• Familiarity with HCM business processes and systems
• Effective problem solving skills, high degree of initiative and creativity with a quality focus
• Ability to balance multiple priorities in a fast-changing environment
• At least 6 years’ relevant experience would generally be expected to find the skills required for this role

Benefits

No information available.