GSS Senior Operations Resourcing Manager, Prime Video Global Shared Services Operations

Key Responsibilities

• Own short-term resourcing and capacity planning across all GSS Operations, managing capacity horizons to ensure supply meets demand.
• Build and maintain capacity planning models to forecast headcount needs, identify gaps, and drive proactive mitigation — leveraging automation and AI to improve accuracy and reduce manual effort.
• Develop resourcing strategies that align workforce supply with operational demand, including flexible models (FTCs, contingent workers, 3P agency partnerships), accounting for capacity shifts driven by automation and AI adoption.
• Partner with Operational Planning & Analytics on long-term workforce planning cycles, contributing short-term operational data and insights to inform strategic decisions.
• Serve as the centralized POC for all GREF-related requirements across GSS sites (IN/CR).
• Lead infrastructure planning to sustain operational capacity (IT, equipment, space), including readiness for automation and AI tooling deployments.
• Integrate new growth opportunities into day-to-day production operations, ensuring seamless transitions and assessing resourcing implications of automation-driven workload shifts.
• Own the end-to-end vendor lifecycle — onboarding, performance management, offboarding, PO/work order management — and partner with Amazon stakeholders on contract negotiations and renewals.
• Recruit, develop, and lead a diverse, globally distributed team, fostering a culture of trust and accountability.
• Build team capability in data-driven resourcing practices, including automation and AI tools used in capacity planning workflows.

Qualification & Requirements

Basic

• Experience managing teams
• Experience managing, analyzing and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Experience in program or project management
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Experience in capacity planning, operations planning, business analysis or equivalent

Preferred

• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience managing and negotiating contracts and vendor relationships
• Experience contributing to the definition and implementation of automation opportunities within an operations environment

Benefits

No information available.