GSC HR Director

Key Responsibilities

As Country HR Director

• Lead the full HR agenda for the Manila GSC, covering 1,000+ employees across Finance, Construction and Design, Supply Chain, HR, and other Support Services.
• Represent the organization to all Philippine labor and statutory authorities (DOLE, SSS, PhilHealth, etc.).
• Serve as the final approver for performance improvement plans, employee relations cases, disciplinary actions, and terminations.
• Oversee local C&B design, compliance, and alignment with wider Group frameworks.
• Act as the internal HR business partner to the GSC Managing Director and local business function heads
• Drive country-specific talent strategies including predictive hiring, talent benching, attrition planning, and employer branding.

As Director of HR Services

• Lead global delivery of HR Services across all employee lifecycle stages: onboarding, data management, benefits administration, employee lifecycle, exit processing, and compliance documentation.
• Design and execute transformation strategies to streamline and automate HR operations anchored on balancing customer experience with controls and compliance.
• Work with the relevant process teams to build and manage delivery playbooks to ensure SLA and compliance adherence.
• Own global policy documentation for HR Services, partnering with Finance, Payroll, and IT as applicable.
• Act as final escalation point for complex HR cases involving senior level employees.

Key Stakeholders

• SVP, Human Resources (Direct Manager)
• Managing Director, Manila GSC
• Country Manager, Philippines
• Global HR leadership team
• Global and local functional business unit heads

Direct Report

• 2-3

Qualification & Requirements

Qualifications and Experience

• Minimum 10 years HR leadership experience with regional or global remit.
• Proven success in a shared services environment and a matrix organization.
• Deep understanding of Philippine labor laws and government compliance requirements.
• Strong track record in HR transformation, automation, and service excellence.
• Experience managing cross-border HR operations and vendor relationships.

Competencies

• Strategic HR Leadership
• Operational Excellence in HR Services
• Government/Regulatory Interface
• Complex Case Management
• Cross-functional Collaboration
• HR Data Fluency
• Change Management & Project Delivery
• Executive Presence and Influencing

Benefits

No information available.