Global VP of HR Operations and Shared Services

Key Responsibilities

60 days

• Develop relationships with key stakeholders, including business leaders, CHROs, HR Operations Leads and other partners in GLC, Finance, IT and International Markets
• Understand DH People and Culture broader strategic objectives and how HR Shared Services plays a direct role in helping the organization achieve its objectives
• Take initial footprint for HR Shared Services and augment into a proposal and business case for an HR Shared Services roadmap over the next two years
• Gain full understanding of the people data requirements from the Business

180 days

• Complete a first phase of implementation of HR Shared Services in alignment with approved roadmaps and business case
• Participate in and provide recommendations to the HR Technology roadmap to support automation, improved employee experience and realization of efficiencies in HR Operations
• Develop and implement service-level agreements for all defined and implemented HR Shared Services
• Adjust and finalize multi-year roadmaps for additional opportunities in HR through Shared Services solutions
• Data accuracy (People Analytics) at 97%

Ongoing

• Ensure consistent, high-quality service delivery aligned with Service Level Agreements, internal requirements and internal controls.
• Operate under the strategic objective of: ‘Remove manual work and duplications from HR Operations’.
• Maintain and strengthen relationships with a diverse set of stakeholders, including business leaders, senior HR leaders and other partners in GLC, Finance and IT. Foster a business partnering and customer-focused service delivery approach.
• Seek and capitalize on opportunities for continuous improvement through process optimization.
• Ensure processes capture data to provide insights to support continuous improvement. Utilize workforce and operational data to achieve continuous improvement.
• Build and develop a strong, engaged Shared Services network and team. Champion talent management, training, and succession planning.
• Uphold a robust control environment. Oversee compliance with the internal control standards and data privacy laws and regulations. Partner with Internal Audit and manage audit follow-ups.
• Develop a business continuity plan and ensure the plan is always up to date and executable when needed.

Qualification & Requirements

No information available.

Benefits

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
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