Global SSC Lead – Aftermarket
ZF Group
Europe, Poland
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Salary
$119,000 - $189,000 Per Year
Rank
Director
Responsibility
Site Lead
Scope
Global
Workplace
Fully remote
Functions
Finance
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
02-12-2025
Description
As the Global Aftermarket Competence Center Leader, you will establish and manage a global network of backoffice centers, overseeing regional operations in locations like India, Eastern Europe, and the Americas. You will develop strategic roadmaps and continuously improve the service framework for internal customers.
Key Responsibilities
- Establish a global network of backoffice sites to leverage a global talent base;
- Govern the setup and operations of the regional sites (e.g. India, Eastern Europe, Americas);
- Develop strategic roadmaps with the Vice Presidents of the domains (e.g. Finance, Marketing, Operations) to allocate capacities;
- Set up and continuously improve the framework on how to offer the service portfolio to internal customers;
- Own the business case for relocations and ramp-up of new competencies;
- Scout feasibility of new locations (esp. in Americas);
- Identify end-to-end business processes to be executed by the domains in the sites in scope;
- Establish effective ways to allocate cost to internal customers;
- Explore opportunities to automate processes and other ways to lower hourly rates for transactions;
- Note: this position does not include the direct responsibility for delivery as per classic SLA between internal units
Qualification & Requirements
- Master degree in Business Administration, Finance or Engineering
- Strategy Management / Consulting background, with 10+ years of professional experience in relevant field (includes consulting & advisory)
- 5+ years in leadership roles at global scale
- Leading role in Shared Service Center setup (incl. backcharging models)
- Strong in change management and communication (incl. visual storytelling)
- Experience in leading discussions on Executive level
- Capability to break-down problems into solvable pieces
- Certified in recognized PM standards (e.g. IPMA B /IPMA C) a plus
- Intercultural awareness and sensitivity
- Experienced in working in multinational setups managing the needs of various stakeholders within matrix organizations
Benefits
- An employment contract in a stable, global company;
- Hybrid or remote system work and flexible working hours;
- Possibility of participation in private medical care and life insurance;
- Annual bonus, cafeteria system;
- Company car
- Very good working atmosphere;
- Working in an international team
Company Profile
ZF Group
Industry
Motor Vehicle Manufacturing
Revenue
$46.87B
Employees
165,000
Fortune 500 Rank
#70
Global 500 Rank
#315
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