Global Shared Services Deputy Director

Key Responsibilities

• Create and implement plans for shared services activities, such as control tower management, customs brokerage, and air, sea, and road operations.
• Align operations with organizational objectives, ensuring efficient and high-quality service delivery.
• Manage the daily activities of shared services centers to sustain productivity and performance.
• Drive best practices and continuous improvement initiatives.
• Supervise and mentor managers and team leaders within the shared services framework.
• Promote a culture of collaboration, innovation, and accountability across teams.
• Establish and manage budgets for shared services operations.
• Identify and implement cost-saving measures and operational efficiencies.
• Collaborate with internal stakeholders to ensure service delivery meets expectations.
• Act as the primary escalation point for operational challenges, driving timely resolutions.
• Ensure adherence to all relevant laws, regulations, and organizational policies.
• Assess risks and develop effective mitigation strategies.
• Utilize technology to optimize and enhance shared services operations.
• Oversee the implementation of tools and systems to improve workflows and productivity.

Qualification & Requirements

• Master’s degree in business administration, management, or a related field is preferred.
• More than 10 years of experience in shared services, operations, or similar roles, with proven expertise in leading cross-functional teams.
• Preferred background includes shared services operations and the 3PL industry.
• Preferred certifications include PMP, Lean Six Sigma, or credentials in relevant areas such as HR or finance.
• Familiarity with CW1, workflow automation tools, analytics platforms, and a solid understanding of performance metrics and SLA management.
• Strong strategic thinking, decision-making, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Fluent in English

Benefits

No information available.