Global Procurement Operations Director

Key Responsibilities

• Contribute to the Global Procurement Operations (Operations) strategy, roadmap and service catalogue
• Lead the overall set-up, development and delivery of Operations in location, coordinating with other hub leads.
• Lead delivery of Operations team, including work allocation and prioritisation
• Build relationships with key internal and external stakeholders, understanding challenges and customer priorities
• Advise on continual improvement to ensure effectiveness and efficiency of the Operations team services delivered
• Drive process improvement and automation opportunities for activities owned by Operations team
• Develop and maintain reporting mechanisms on status of all projects and activities being delivered by the Operations team
• Develop quality management reporting which ensured that service standards are being achieved per process
• Oversee tactical delivery and support more complex supplier negotiations and sourcing activity
• Act as escalation point for prioritisation across Operations to ensure resources are aligned to company and Global Procurement objectives
• Hire, develop and engage talent in Operations team, including acting as the on-site support lead
• Ensure strong adoption and Identify opportunities for expansion of Operations team’s service catalogue

Qualification & Requirements

Organisational Parameters

Individual /Team Capabilities:

• Experience managing an operational helpdesk
• Problem solving skills
• Excellent Communication skills
• Excellent Organisational skills
• Customer Centric

Operating Model Parameters:

• Active presence and major contributor to Global Procurement Operations leadership team
• Effective communication within Procurement teams
• Ability to manage business stakeholder groups.

Critical Knowledge and Experience

• Desired Bachelor’s and/or Master’s degree in Business Administration, Marketing, Finance, Sales, Hospitality or relevant field of work
• Significant experience (7+ years) leading and managing an Operations procurement / shared services team
• Experience designing, managing and evolving a procurement shared service team
• Significant experience in managing competing priorities and managing senior stakeholders expectations
• Ability to lead, motivate, develop, mentor and coach future talent
• Excellent communication skills (India: English, MLAC: English and Spanish)
• Excellent organisational skills
• Excellent relationship management skills, ability to communicate effectively throughout the business both vertically and horizontally

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…