Global Process Owner – Order to Cash (SAP)

Key Responsibilities

• Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
• Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies.
• Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness.
• Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration.
• Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
• Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
• Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle .
• Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
• Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes.
• Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
• Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.

Qualification & Requirements

Skills & Abilities

• Ability to think strategically and align O2C processes with organizational goals.
• Strong leadership skills to drive global initiatives and influence stakeholders.
• Skilled in identifying issues and developing effective solutions.
• Excellent verbal and written communication skills, with the ability to communicate effectively across cultures and regions.
• Strong attention to detail and accuracy in work.
• Ability to work collaboratively with cross-functional and cross-regional teams.
• Capable of adapting to changing business needs and environments as well as being able to deal with ambiguity.
• Ability to be pragmatic when designing solutions to get the best outcomes for Business and GBS teams
• Proven ability to work to stringent deadlines.
• Flexible and adaptable.

Qualifications

• Bachelor’s degree in a related field.
• Ideally a qualified accountant (eg ACA, CIMA etc)
• At least 8 years experience in O2C
• Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
• Proven track record of process optimization and continuous improvement.
• Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities including the ability to lead without direct authority.
• Knowledge of working in global business environment with sound understanding of global process and transactional flows
• Knowledge of dealing with mergers, acquisitions and disposals
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proficiency in O2C-related software and ERP systems (e.g., SAP).
• Knowledge of relevant industry standards and regulations.
• Ability to work collaboratively as part of a broad multi-functional team
• Familiarity with automation and digital transformation initiatives in the O2C domain
• Experience with Microsoft Office Suite of applications

Preferred Qualifications:

• Master’s degree in Business Administration, Finance, Supply Chain Management, or a related field.
• Certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Experience with project management and change management.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…