Global Order-to-Cash (O2C) & Ireland GBS Lead

Key Responsibilities

Global O2C Leadership

• Process Ownership: Define, standardise, and continuously improve the end-to-end O2C process, including credit management, billing, collections, cash application, and dispute resolution.
• Performance Management: Drive performance through data and metrics such as DSO, unapplied cash %, dispute cycle times, and CEI, ensuring targets are met globally.
• Process Transformation: Lead automation and digitization initiatives using ERP (e.g., SAP) and digital finance solutions (e.g., HighRadius, BlackLine, Power BI).
• Governance: Maintain robust control and compliance frameworks aligned with global accounting standards and internal audit requirements.
• Stakeholder Engagement: Collaborate with Commercial, Customer Service, and Tech to ensure seamless invoicing and payment experiences.
• Team Leadership: Build and coach a high-performing global O2C team across captive and third-party delivery locations, fostering accountability and continuous improvement.

Ireland GBS Functional Leadership

• Local Leadership Presence: Act as the senior finance leader for Wayfair’s Galway GBS site, where O2C is the primary operational function delivered.
• Collaboration Across GBS: Partner closely with the Global P2P Process Owner and other global process leads to drive end-to-end Finance Operations excellence.
• People & Culture: Lead, mentor, and develop Ireland-based teams, ensuring strong engagement, inclusion, and professional growth.
• Operational Oversight: Ensure local delivery meets agreed service levels, control standards, and transformation objectives.
• Representation: Serve as the senior on-site Finance representative for the GBS organization, promoting alignment, communication, and connection with global teams.
• Change Leadership: Champion process improvement, automation adoption, and hybrid working evolution within the Ireland site.

Reporting Line

• Reports To: Head of Financial Operations & GBS
• Partners With: Global P2P Process Owner, Regional Finance Operations Leads, and Global Transformation Teams
• Scope: Global O2C Process Ownership; Ireland GBS Functional Leadership

Qualification & Requirements

Qualifications

• Extensive experience in finance operations or shared services, with deep domain expertise in Order-to-Cash processes.
• Proven leadership of multi-region finance operations, including captive and outsourced delivery models.
• Demonstrated success in process transformation, automation, and performance management.
• Strong understanding of GBS frameworks, operational governance, and continuous improvement methodologies (Lean/Six Sigma preferred).
• Excellent stakeholder management and communication skills, with the ability to operate effectively in a matrixed, global environment.
• Bachelor’s or Master’s degree in Finance, Accounting, or Business; professional qualification (ACCA, CIMA, CPA, MBA) preferred.
• Proficiency with ERP systems (SAP or equivalent), analytics tools (Power BI), and O2C automation platforms.

Key Competencies

• Strategic Process Leadership: Balances global process design with operational realities.
• Operational Excellence: Data-driven and outcome-focused; drives consistent global KPIs.
• Collaborative Partner: Works seamlessly with P2P, R2R, FP&A, and commercial teams.
• People Leader: Inspires, empowers, and develops diverse, high-performing teams.
• Change Agent: Leads through transformation and ambiguity with clarity and resilience.

Benefits

No information available.