Global Manager Operational Excellence (OPEX)

Key Responsibilities

• Lead and scale global operational excellence initiatives across HR and related business functions.
• Design and implement Lean Six Sigma and continuous improvement strategies to optimize HR processes such as talent acquisition, onboarding, payroll, performance management, and employee lifecycle.
• Collaborate with cross-functional teams to identify automation opportunities and integrate RPA, AI, and workflow orchestration tools into HR operations.
• Conduct data mining, root cause analysis, and predictive analytics to uncover inefficiencies and drive data-informed decisions.
• Develop and maintain a global framework for process governance, standardization, and performance measurement.
• Lead process discovery workshops, Kaizen events, and value stream mapping sessions to drive innovation and engagement.
• Establish and monitor KPIs, SLAs, and operational dashboards to track performance and ROI.
• Partner with HRIS and IT teams to ensure seamless integration of process improvements with existing systems.
• Build and mentor a global team of operational excellence professionals and change agents.
• Champion a culture of continuous improvement and operational agility across the organization.

Qualification & Requirements

• Bachelor’s degree in Business, Engineering, HR, or related field (Master’s preferred).
• Lean Six Sigma Black Belt certification required.
• 10+ years of experience in operational excellence, with at least 3 years in a global HR or shared services environment.
• Proven track record of leading end-to-end process improvement, workflow redesign, and automation projects.
• Strong analytical skills with experience in data mining, process mapping, and workflow design.
• Excellent English communication, stakeholder management, and change skills.
• Track record of leading a global team.

Preferred Attributes:

• Experience working in a matrixed, multicultural, and global environment.
• Deep understanding of HR systems and tools, including but not limited to:
• SAP SuccessFactors
• ServiceNow HRSD
• Power BI / Tableau / Alteryx (for analytics)
• UiPath / Blue Prism / Automation Anywhere (for RPA) – Plus
• Strong project management skills with experience using Agile, Scrum, or Lean project delivery.
• Passion for innovation, continuous learning, and delivering measurable business impact.

Benefits

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.