Global L&D Operations Manager – Shared Services

Key Responsibilities

• Lead & Manage Team: Directly manage and supervise a Global L&D Operations team of 5-10 members, ensuring efficient delivery of high-quality outputs to stakeholders.
• L&D Strategy & Participant Management: Develop and implement effective L&D communication strategies while overseeing the global participant lifecycle, including registration, cancellations, logistics, and database management.
• Oversee core operations, including LMS (SABA) setup, session scheduling, learner tracking, and the collection and analysis of feedback and KPIs to improve engagement and program outcomes.
• Drive innovation and efficiency by identifying bottlenecks, integrating new technologies like automation and GenAI, and applying best practices to streamline learning operations at scale.
• Manage capacity planning and staff utilisation, including tracking work requirements, monitoring business demands and collaboration across operations teams to meet expectations of key stakeholders
• Partner with Faculty POCs and vendors to coordinate tracking and support of learning hours in LMS
• Collaborate cross-functionally with content leads, program manager and broader Shared Services to align processes, update operational playbooks, and ensure a consistent learner journey.

Qualification & Requirements

You’re Good At

• Driving operational excellence with a passion for learning new technologies, identifying inefficiencies, and applying structured, data-informed approaches to streamline processes and deliver measurable improvements.
• Navigating complexity with confidence, managing logistics, systems, and multiple stakeholders simultaneously while maintaining momentum and keeping a clear view of strategic goals.
• People development and leadership, leading teams with empathy and clarity to ensure the best learning experience delivery
• Delivering exceptional service and outcomes by being highly organized, a clear communicator, and a trusted collaborator—skilled at influencing across teams and levels to drive alignment and results.
• Adapting to change: you are flexible, proactive, and calm under pressure in evolving environments, anticipating challenges or bottlenecks.
• Working globally: you enjoy collaborating across cultures and time zones, and bring a thoughtful, inclusive mindset to your work

What You’ll Bring

• 7+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization
• Strong expertise backed with experience in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello
• Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results
• Excellent stakeholder management abilities across multiple regions and seniority levels
• Proficiency in data analysis tools (e.g., Excel, Tableau) to inform decisions and track operational success
• Experience with emerging technologies like AI or automation is a plus
• Strong communication and storytelling skills, with a focus on influencing stakeholders
• Team leadership; coaching and supporting team growth and development

Benefits

• Health Insurance
• Life Insurance
• PTO / Vacation Policy
• Other Perks and Benefits…