Global HR Shared Services Manager

Key Responsibilities

• Manage the delivery of HR operational processes across the employee lifecycle (e.g., onboarding, offboarding, data updates) in alignment with global policies and local compliance requirements.
• Oversee a team of HR coordinators or specialists, ensuring clarity in work allocation, productivity, and development.
• Monitor KPIs and SLAs to maintain service quality, and take timely action where improvements are needed.
• Act as an escalation point for process or service-related issues, resolving them within defined guidelines and timelines.
• Ensure data integrity and system accuracy, particularly within tools such as Workday and case management systems.
• Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
• Support readiness for internal and external audits by ensuring documentation and process adherence.
• Help create a positive and engaging team environment by providing guidance, feedback, and mentorship.

Qualification & Requirements

What You’ll Bring

• Bachelor’s degree in Human Resources, Business, or a related field.
• 7–10 years of experience in HR operations or shared services, including 2–3 years in a team leadership role.
• Strong understanding of HR administration, processes, and compliance.
• Experience working in a global environment, including supporting multiple regions and managing diverse global stakeholders.
• Familiarity with HR systems such as Workday and case management tools.
• Excellent attention to detail, organizational skills, and problem-solving capabilities.
• Experience working in a matrixed environment is a plus.
• Ability to work effectively across time zones and cultures with a collaborative mindset.
• Flexibility in work hours to support a global team and diverse stakeholders.

Additional info

You’re Good At

• Creating meaningful experiences for every customer through exceptional service —always aiming to exceed expectations and deliver with empathy and care
• Leading and supporting team members with empathy, clarity, and consistency.
• Managing day-to-day operations while keeping an eye on continuous improvement opportunities.
• Communicating effectively with team members, stakeholders, and peers across different regions.
• Prioritizing tasks and maintaining accuracy in a fast-paced, service-oriented environment.
• Solving operational challenges using sound judgment and a practical approach.
• Building collaborative relationships with others and contributing to a positive team dynamic.

Benefits

Benefits vary by region but may include health plans, gym memberships, mental health resources, and subsidized access to local recreational amenities.