Global Head of HR Shared Services

Key Responsibilities

• Develop and execute the strategy for HR shared services, aligning with the overall HR and business strategy.
• Lead a global team responsible for all HR Shared services with key focus areas such as HR operations, Learning & Development, and Recruiting, ensuring high-quality service delivery and process excellence.
• Drive process standardization, automation, and continuous improvement initiatives to enhance efficiency and reduce costs.
• Ensure compliance with local, regional, and global employment laws, policies, and best practices.
• Partner with HR Business Partners, Centers of Excellence, and other key stakeholders to deliver consistent and high-impact HR services.
• Manage relationships with third-party vendors and service providers, ensuring cost-effective and high-quality service delivery.
• Implement and track key performance indicators (KPIs) to measure the effectiveness and efficiency of HR shared services.
• Foster a culture of customer-centricity, innovation, and operational excellence within the HR shared services function.
• Lead change management efforts related to HR transformation and system implementations.
• Ensure the successful rollout of harmonized HR processes across all shared service locations, driving global consistency and efficiency.
• Team Leadership: Lead and mentor a global team of learning professionals, fostering a collaborative environment that encourages innovation and excellence in learning delivery.
• Budget Oversight: Manage the department budget, ensuring efficient allocation of resources to maximize impact and return on investment.
• Coordinate Service areas: Coordinate Service areas and Service Owner in HRS establishing an open communication channel, oversee and manage utilization of team members and support global and local teams with HR related topics.

Qualification & Requirements

What You Bring

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of experience in HR shared services, operations, or a related field, with at least 5 years in a senior leadership role.
• Proven experience managing global HR operations, including Learning & Development and Recruiting, with payroll explicitly out of scope.
• Strong knowledge of HR technology, including HRIS, case management tools, and automation solutions.
• Experience in driving digital transformation and process improvement within HR functions.
• Strong leadership and people management skills, with the ability to engage and inspire global teams.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Experience working in a multinational, matrixed environment with diverse cultural dynamics demonstrating cultural sensitivity and adaptability

You have

• Experience with SAP SuccessFactors, or other enterprise HR systems.
• Certification in HR, project management, or process improvement methodologies (e.g., SHRM, PMP, Lean Six Sigma).
• Previous experience leading HR shared services in a large, complex organization.

Benefits

• Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more .
• Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5) , days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.