Global Head of Enabling Services

Key Responsibilities

Strategic Capability Leadership

• Develop and execute the strategic roadmap for enabling capabilities, including data visualization, service management, risk & controls, continuous improvement, and change governance.
• Ensure alignment of investment and strategic ambition.
• Build and scale Centers of Excellence to embed capability uplift across operational and functional domains.
• Ensure shared capabilities are modular, reusable, and aligned with long-term Corporate Services and enterprise strategy.

Transformation Delivery and Enterprise Enablement

• Translate strategic priorities into well-structured, resourced, and outcome-driven transformation programs.
• Ensure capability deployment is aligned with user needs, frontline adoption, and business impact.
• Partner with functional leaders to embed new operating models, roles, and practices that support ongoing evolution.
• Provide tangible value transparency of transformation to business goals.
• Drive harmonization of transformation effort towards common outcomes.

Change Management Leadership

• Operationalize an enterprise-grade change enablement function, including:
• A global change management framework grounded in behavioral science and best practice.
• Playbooks, methodologies, and self-service toolkits for functional leaders and delivery teams.
• A federated network of CS change champions and embedded practitioners across business units.Lead enterprise-wide initiatives that build capability and confidence in navigating complexity, disruption, and
• modernization.
• Align delivery across project, product and operational teams in an efficient and effective manner.

Change Governance and Risk Integration

• Establish and chair CS change governance forums, creating clear escalation routes, decision-making frameworks, and alignment checkpoints across regions and programs.
• Integrate risk and issue management into every stage of the transformation lifecycle—embedding scenario planning, readiness assessment, stakeholder impact analysis, and mitigation controls.
• Define and maintain enterprise-wide change risk dashboards, enabling senior leaders to anticipate blockers, monitor friction points, and course-correct proactively.

Insight, Measurement, and Data Visualization

• Design a transformation analytics strategy that captures adoption, sentiment, risk, and value realization in real-time.
• Leverage advanced data visualization tools to make transformation progress clear, credible, and actionable.
• Translate complex transformation data into executive-ready insights—informing investment decisions, people strategies, and strategic pivots.

Stakeholder Engagement & Strategic Influence

• Operate as a key adviser and thought partner to CS and enterprise leaders—connecting vision to execution and change to value.
• Create high-trust, collaborative relationships with senior stakeholders across all regions and business units.
• Build confidence and clarity through transparent updates, shared metrics, and accessible storytelling of success and lessons learned.

Leadership & Cultural Stewardship

• Inspire and develop a high-performing global team of capability leaders, transformation specialists, change practitioners, and analysts.
• Promote a psychologically safe, inclusive, and growth-oriented team environment.
• Lead by example—championing curiosity, integrity, and service-driven leadership across all levels of the organization.

Qualification & Requirements

Experience

• 10+ years in senior leadership roles across Global Business Services, Enterprise Transformation, Shared Services, or Centre of Excellence leadership.
• Demonstrated success designing and leading enterprise-wide transformation or capability uplift programs across geographies and functions.
• Experience in building or embedding governance structures, operating models, and change adoption methodologies within complex organizations.
• Demonstrable experience working across complex organizations with diverse stakeholder groups.
• Demonstrable experience of leading integration and/or divestment of businesses for an Enterprise organization.
• Demonstrable experience of building and delivering target organizational design.

Core Competencies

• Deep expertise in change management and organizational enablement.
• Organizational design experience that translated into delivery and benefit realization for firm(s).
• Strategic systems thinker with operational discipline and commercial insight.
• Proven ability to create governance models that balance agility with risk and control.
• Strong analytical acumen—able to translate transformation data into impactful stories, dashboards, and executive insights.
• Highly collaborative, culturally fluent, and emotionally intelligent leader with the ability to influence at C-suite level.
• Business case development and ability to demonstrate organizational benefit over term of initiative to C-suite leadership.

Qualifications

• Degree in Business, Transformation, Organisational Psychology, Systems Thinking, or related field.
• PRINCE2, MSP Change Management certification preferred.
• Familiarity with tools such as Power BI, Tableau, Smartsheet, or ServiceNow dashboards is an advantage.
• Lean Six Sigma certification is beneficial

Benefits

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond