Global Head of Communications Service Line AZ Services
Allianz
Europe, Germany, Bavaria, Unterföhring
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Salary
$227,610 - $341,430 Per Year
Rank
Director
Responsibility
Functional Tower Lead
Scope
Global
Workplace
Hybrid
Functions
Customer Service
Finance
HR
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
06-07-2025
Description
At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most.
Key Responsibilities
- You lead the Communication global service line end2end
- You lead daily operations of teams under the span of control while ensuring OE vision and AZS strategy is aligned
- You ensure growth and expand the current client footprint by developing solutions and transforming processes following Group Communications
- You ensure the delivery of excellent customer services and best-in-market Communication services offered to Allianz OEs (e.g. NPS)
- You create strong customer relationships, partnering with clients, executive leaders, partners, and global communication community across Allianz around the globe.
- You promote a high performance & talent management culture by encouraging cross-team collaboration
- You lead by example to achieve positive results, upskilling to embrace new technologies and upgrade teams’ capabilities
- You are responsible for the engagement and development of employees across locations and nurture talent within the service line
- You ensure operational service excellence by introducing efficient processes, workflow tools and systems which enables the teams to deliver the enhanced service levels effectively
- You encourage teams towards productivity improvements using new age communications technologies like behavioral economics and AI
- You are financially end2end responsible for the service line and you ensure a cost-plus model and that regulatory margins are achieved
- You ensure that teams comply with OE and local regulations and maintain Allianz group standard
- Your success will be measured by KPIs (e.g. positive P&L impact, meaningful business cases, regular client feedbacks on delivery and Multi-Rater)
Qualification & Requirements
- Master’s degree in Communications, Management, Business Administration, Finance, or a related field.
- Proficiency in English, with German or another second language being advantageous.
- Over 8 years of leadership experience in multicultural settings.
- Inclusive and strong analytical skills.
- Exceptional communication and presentation skills that foster engagement.
- Proficient in MS Office tools.
- Committed to achieving results
- Transformational leadership that encourages diverse perspectives.
- Experience navigating and collaborating within complex organizational structures.
- Enthusiastic about exploring Generative AI topics.
Benefits
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostere
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach
Company Profile
Allianz
Industry
Financial Services
Revenue
$166.2B
Employees
157,883
Fortune 500 Rank
#15
Global 500 Rank
#67
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