Global Capability Services Head

Key Responsibilities

GCS Leadership

• Develop and execute a comprehensive strategies, including service delivery models, governance frameworks, and performance metrics.
• Ensure alignment of GCS with the overall business objectives and priorities of the firm’s multi-national enterprise strategy.
• Drive innovation, process optimization, and automation within the GCS.

Operational Management

• Oversee the day-to-day operations of the GCS, ensuring all agreed service levels are met and procedures are followed.
• Manage service delivery, including resource allocation, capacity planning, and budget management.
• Monitor performance against KPIs and identify areas for improvement.
• Establish and maintain strong relationships with key stakeholders, including business leaders and external partners around the world.

Team Leadership

• Lead and mentor a team of shared services professionals, fostering a culture of service excellence, collaboration, and continuous improvement.
• Manage team performance, providing coaching, training, and development opportunities.

Cross-Functional Collaboration

• Build and maintain strong relationships with business leaders to ensure that shared services meet the needs of each functional area while maintaining efficiency and cost-effectiveness.
• Develop, cultivate and maintain close relationships with sub-function leads, COEs and across Finance and Operations leadership teams.

Change Management

• Lead the implementation of new processes and technologies within the GCS.
• Effectively manage change, ensuring minimal disruption to service delivery.

Risk Management

• Identify and manage risks associated with the GCS, implementing appropriate controls and mitigation strategies.
• Conduct regular audits to ensure compliance with established processes and policies.

Data and Analytics

• Leverage technology and data to enhance decision-making and operational effectiveness.
• Publish periodic dashboards to report on process efficiency and effectiveness.

Client and Vendor Engagement

• Build and maintain strong relationships with clients, vendors, and key stakeholders, ensuring high levels of satisfaction and business continuity.

Financial Oversight

• Manage budgeting, financial planning, and cost control to ensure the delivery center operates profitably.

Qualification & Requirements

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, or related field (MBA or CPA preferred)

Required Skills

• Strong Leadership and Management Skills
• Strategic Thinking and Business Acumen
• Operational Excellence
• Financial Management
• Communication and Interpersonal Skills
• Analytical and Problem-Solving Skills
• Project Management Skills
• Experience in Shared Services and/or Outsourcing

Preferred Skills

• Ideally, prior experience in designing, implementing, and managing shared services or outsourcing operations.

Benefits

No information available.