Global Business Services (GBS) Transformation Manager

Key Responsibilities

• Leading Project Delivery
  • Driving large scale transformations, complex and cross functional engagements
  • Advising clients on process re-engineering and process optimization to support enterprise-wide decision-making, improve finance operations, and strengthen stakeholder management
  • Lead the technology solution design and implementation ensuring high quality adhering to the timelines and defined budget
• Engaging in Executive- Level Interactions
  • Partner with C-level executives to address strategic objectives and challenges.
  • Present actionable strategies in clear, compelling terms.
• Driving Business Development
  • Lead RFPs/ proposal preparation by collaborating across competencies/ alliances/ service lines.
  • Cultivate and nurture client relationships beyond project delivery, exploring avenues for repeat business.
• Stakeholder Management
  • Build and maintain strong connections with CXOs across various sectors.
• Project Financials
  • Manage budgets and financial performance for your projects.
• Mentorship and Team Culture-
  • Mentor and guide a team of consultants, fostering a positive and collaborative culture.
  • Encourage professional growth and knowledge sharing.

Qualification & Requirements

Ideally, you have:

• Around 6-9 years of relevant experience in the GBS, Shared Services and/or BPO sector
• 4+ years of Direct people management experience
• Bachelor’s degree from an accredited university

What you bring to the team:

• Experience with process excellence, including but not limited to end-to-end process areas such as order to cash, procure to pay, close, consolidation, reporting
• Experience in using tools for process mining, visualization tools, Robotics Process Automation (RPA) and understanding of GenAI opportunities in driving transformation
• Strong process expertise in transforming and optimizing day-to-day operational functions (e.g. finance, HR ) using lean methodology
• Experience in designing leading practice based processes and driving the entire journey from assessment, design to implementation
• Superior critical thinking, analytical and problem-solving skills
• Exceptional interpersonal, team-building and oral and written communication skills; outstanding integrity, initiative, creativity, and passion
• Experience with ServiceNow, Salesforce or other customer oriented workflow platforms
• Baseline understanding and position on the current and future applications of Artificial Intelligence in GBS

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks and Benefits…