Global Billing Operation – Assistant Vice President 2

Key Responsibilities

Operational Leadership:

• Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
• Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
• Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Lead/drive commercial acumen – review of cost/budgets
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Transformation & KPI Management:

• Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.
• Track and improve performance metrics, including:
• Reduction in invoice errors and disputes
• Timely onboarding to the new billing platform
• Reduction in manual processing and exception handling
• Drive system adoption, process standardization, and digital integration.

Stakeholder Management & Communication:

• Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.
• Present operational updates, risk items, and performance trends to senior leadership.
• Ensure consistent, transparent communication with client-facing teams and global process owners.

Team Development & Compliance:

• Develop leadership capability in billing managers and high-potential team members.
• Ensure strong governance of billing controls, audit preparedness, and policy adherence.
• Lead root cause analysis and continuous improvement initiatives across teams.

Qualification & Requirements

• Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration.
• 10+ years of experience in billing or finance operations, including at least 3–5 years in a leadership role.
• Proven experience in the BFS sector or global delivery/shared services context.
• Deep understanding of billing systems, transformation projects, and risk control frameworks.
• Strong stakeholder management, leadership, and strategic communication skills.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…