General Manager – GCC Delivery Excellence & Shared Services Manager

Key Responsibilities

• Own GCC delivery governance, operating cadence, scorecards, and executive reporting.
• Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.
• Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.
• Define and manage KPIs, SLAs, dashboards, and business review packs across functions.
• Oversee shared services performance across HR, F&A, Procurement, IT, Legal, and Facilities.
• Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.
• Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.
• Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.
• Support transition, stabilization, and scaling of new services into the GCC

Qualification & Requirements

• 12-18 years of experience in GCC Delivery excellence + GCC Shared services.
• Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.
• Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.

Key Skills

• MUST: GCC operations, GCC Delivery governance, Shared services management
• Preferred: LOB financial analysis, headcount analytics , KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation.

Education: B.Tech + MBA (Mandatory)professionals who are passionate about Global Capability Centres (GCCs) and driving large-scale business transformation.

Benefits

No information available.